James River Air Conditioning and its parent company, Global Comfort Group, announced a partnership with ServiceTitan. This collaboration marks a step in modernizing field operations, leveraging AI-powered tools, and reshaping the client and technician experience across residential and commercial service sectors.

Global Comfort Group and James River Air Conditioning selected ServiceTitan for its next-generation integrations, particularly in:

• AI assistive real-time intelligence: Providing instant answers and insights for technicians.
• Advanced dispatching and labor management: Maximizing technician productivity and boosting average ticket sizes.
• Modern mobile solutions: Providing technicians with real-time access to data for increased efficiency.
• Enhanced customer experience tools: Delivering service excellence through seamless communication and timely follow-ups.

The decision was strongly influenced by the innovation showcased at Pantheon 2025, ServiceTitan’s annual user conference in Anaheim, California.

“ServiceTitan has moved rapidly into the commercial service sector, and we are excited to collaborate as both a partner and an incubator for the development of advanced commercial service applications,” said Hugh Joyce, president of James River Air Conditioning and Global Comfort Group. “What impressed us most is not just the technology, but the personal attention from ServiceTitan’s founders, Ara Mahdessian and Vahe Kuzoyan, who remain deeply committed to innovation and client success—even after going public.”

 With its balanced residential and commercial service mix, the group will work with ServiceTitan to advance solutions tailored for commercial contractors, particularly in the commercial and residential maintenance agreement space.

Looking ahead to 2026, both companies anticipate transformative opportunities for the trades, powered by platforms that boost productivity, enhance customer satisfaction, increase worker incomes, and drive profitability.