Bluon, Inc. announced a strategic partnership with ServiceTitan to power its new Field Pro AI product. 

With the launch of Field Pro, ServiceTitan delivers an AI platform that provides support to technicians and field professionals. Field Pro merges earlier features of Sales Pro, now offering both technical and sales support to its users as part of a broader AI solution.

The new partnership incorporates Bluon’s database and technical support directly into ServiceTitan’s Field Pro AI platform. HVAC field technicians now have instant access to critical and time-saving troubleshooting and diagnostic information, helping contractors tackle two major industry challenges: an overwhelming volume of fragmented and highly complex technical information, combined with a rapidly shrinking skilled labor pool.

“We at Bluon are ecstatic about this partnership with ServiceTitan,” said Peter Capuciati, chairman and CEO of Bluon. “Field Pro will give ServiceTitan users easy, integrated access to our immense database and training data via their simple to use AI platform which they call Atlas. While our data is exceptional and unique, it can only add value if technicians can find and use it while they’re in their workflow. This solves both issues with Bluon’s data being integrated directly into the industry’s dominant field service platform, while enabling access to the data through a next generation, simple to use AI.”

Each day, technicians spend hours of their limited time hunting for information and resources from an ever growing and increasingly fragmented industry that has produced tens of millions of unique pieces of equipment that becomes more nuanced and intricate year after year. This reality complicates routine and challenging jobs alike, and those complications are compounded by a shortage of skilled labor. With experienced technicians becoming more difficult to recruit and retain, contractors are actively seeking ways to hire and train junior technicians more rapidly and effectively.

Field Pro’s next generation AI platform, with the power of Bluon’s data behind it, offers ServiceTitan’s users a simple interface that enables access to equipment and parts data for over 200 OEMs and over 25 million unique pieces of HVAC equipment, including model specifications, equipment age, original manuals, schematics, complete Bills of Materials, parts specifications and all known compatible replacement parts for each original OEM part. 

This equipment data is then combined with Bluon’s troubleshooting training data consisting of over 50,000 specific HVAC problems and solution sets, tagged by model and system type, distilled from over 120,000 live technical support calls that were executed and curated by Bluon’s  support team over five years.  

“Bluon is the gold standard in providing HVAC technicians, and now plumbing technicians, with technical data and support,” said Vincent Payen, SVP of Pro Products at Service Titan. “We are so excited to have this powerful and nuanced data now powering Field Pro to give our Pro users a clear competitive advantage in a market where skilled labor continues to be the biggest challenge to scaling one’s business.”