Name: Jim Haynes

Title: Plumbing Service Technician

Company: Service Professor, Grand Rapids, Michigan


Why he’s PM’s Plumber of the Month: “He is an exceptional employee who is goal-oriented and customer-focused. Jim runs two to three plumbing service calls each day and is responsible for selling services, satisfying his customers, and collecting payment upon completion. Jim always goes above and beyond when it comes to meeting customer expectations. He also continues to be a top revenue producer in our company each year and closed out 2017 at $470,000.” — Paul Gerbasi, plumbing manager, Service Professor

Jim’s thoughts: “My favorite part of my job is being able to meet new people, assess their situation or the difficulties they are facing, and fix them. It’s incredibly rewarding to know I have the know-how to help people and make them happy. Seeing their happiness with my work makes my day all the better. In the years to come, I would like to pass on my knowledge and skill set to the younger generation, as we will always need plumbers. Helping others makes you feel good about yourself, and a trade skill is something you can never go wrong learning.”


Please take a moment to tell us about an outstanding plumbing and pipefitting technician and why they deserve to be featured as Plumbing & Mechanical’s Plumber of the Month.