Articles by Matt Michel

As business leaders, we often make assumptions about what our field service personnel know. In addition, they make their own assumptions about us. The result is they know less than we think, and think they know more than they do. Here are seven things your service plumbers should know about their profession.

On New Year’s Eve, 2020, many plumbers toasted the end to the unpredictable year. Everyone looked forward to a return to normality in 2021. Uh, yeah. So, what about 2022? Here are 11 predictions for the next year.

The biggest problem most plumbers face is finding personnel. A plumber’s ability to grow is limited to his ability to put people in the field.

It’s no secret. Plumbers get little respect… until things go wrong — then the plumber is the homeowner’s best friend. 

All plumbers can turn a wrench, but not all contractors can turn a profit. Turning a profit requires tradespeople learn how to master the trade of business. 

For consumers, one plumbing company looks pretty much like any other. 

Far too many plumbing contractors’ business strategy is to simply wing it.