Articles by Katie Rotella

There may not be too many folks left in Ohio who use outhouses, but the trucks of Crawford Mechanical Services certainly catch customers’ eyes.

Here’s a company that takes employee ideas seriously.

Working displays educate dealers and consumers.

Greg Gouthro, co-owner of Gouthro Plumbing & Heating, knows you can’t focus all your advertising in one place.

How you handle those high influx of emergency calls will determine if you're given further opportunities.

Upcoming Light + Building show blends the decorative and efficient.

How to die a quick death by e-mail campaign in nine “easy” steps.

Wharton research explores the key to great customer experiences.

What does a penguin have to do with plumbing? Kendall owner Ray Brucki knows.

The latest technology helps plumbers work efficiently.