Katie Rotella

PM Truck Of The Month: Crawford Mechanical Services, Columbus, Ohio

January 8, 2010

There may not be too many folks left in Ohio who use outhouses, but the trucks of Crawford Mechanical Services certainly catch customers’ eyes.

PM's 2009 Best Contractor To Work For: Midwest Mechanical Contractors, Kansas City, Mo.

Katie Rotella

January 8, 2010

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Here’s a company that takes employee ideas seriously.

Solar Heating Report - Fall 2009
Solar Showrooms

Katie Rotella

December 20, 2009

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Working displays educate dealers and consumers.

PM Truck of the Month--Gouthro Plumbing & Heating, Brockton, Mass.

Katie Rotella

December 1, 2009

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Greg Gouthro, co-owner of Gouthro Plumbing & Heating, knows you can’t focus all your advertising in one place.

Controlling Call Clusters

Katie Rotella

November 16, 2009

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How you handle those high influx of emergency calls will determine if you're given further opportunities.

Breakfast With Dr. Sturm

Katie Rotella

November 11, 2009

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Upcoming Light + Building show blends the decorative and efficient.

What NOT To Do

Katie Rotella

November 9, 2009

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How to die a quick death by e-mail campaign in nine “easy” steps.

Discovering WOW

Katie Rotella

November 2, 2009

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Wharton research explores the key to great customer experiences.

PM Truck Of The Month-Kendall Plumbing, Heating & Air, Yorkville, Ill.

Katie Rotella

November 1, 2009

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What does a penguin have to do with plumbing? Kendall owner Ray Brucki knows.

Tracking Tools And Equipment

Katie Rotella

November 1, 2009

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The latest technology helps plumbers work efficiently.

ON DEMAND: Most people will recognize that word of mouth is your best form of marketing. Whether they’re recommending your store to their close circle or sharing their feelings on an online review site, what they say can go a long way toward convincing potential customers to do business with you. So what can you to harness the voice of your customers and make sure it is reaching the right people at the right time?

Katie Rotella

ARTICLES

PM Truck Of The Month: Crawford Mechanical Services, Columbus, Ohio

PM's 2009 Best Contractor To Work For: Midwest Mechanical Contractors, Kansas City, Mo.

Solar Heating Report - Fall 2009
Solar Showrooms

PM Truck of the Month--Gouthro Plumbing & Heating, Brockton, Mass.

Controlling Call Clusters

Breakfast With Dr. Sturm

What NOT To Do

Discovering WOW

PM Truck Of The Month-Kendall Plumbing, Heating & Air, Yorkville, Ill.

Tracking Tools And Equipment

Plumbing and Mechanical

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