Al Levi: Managing your business

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I grew up in my family’s plumbing, heating, and cooling company, and among my earliest memories are those of my dad getting calls in the middle of the night from people with heating emergencies — a homeowner whose furnace had quit or a bakery where they needed the steam from the boilers for their baking.

It’s not too late to make lasting changes.

There’s nothing scarier than a phone that’s gone dead.

Think positively about your staff, even learn to love them.

Help people learn how to work together.

The pros and cons, plus seven helpful tips.