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Don't play the victim card when business falls off
I guess I could’ve gone “victim” and sued the contractor who installed the fire extinguisher and the fire extinguisher company for not softening the edges of said unit.
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Columns
Letting team members go
I firmly believe that each team member I’ve ever had to terminate has actually fired themselves.
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Union membership declining
Union membership in both public and private sectors has diminished to a mere 10% of America’s total active employment.
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The next generation for HeatingHelp.com
I’m going to continue to write, but as of May 1, this business we call HeatingHelp.com is Erin’s.
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Culture of change in the contractor business
I can tell you the No. 1 reason I find people resist change — fear of failure!
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Protect your company's data
And for owners of contracting companies, it’s even more important to keep your data secure.
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The big impact of customer feedback
Welcome to the real world where customer reviews are the driving factor in how or whether you get more customers.
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4 brand consistency tips
If you’ve been in business for any amount of time, you’ve heard the marketing buzzword “branding.”
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