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As business leaders, we often make assumptions about what our field service personnel know. In addition, they make their own assumptions about us. The result is they know less than we think, and think they know more than they do. Here are seven things your service plumbers should know about their profession.

You ever have one of those jobs where nuisance heating system lockouts drove you crazy?

Whether you’ve been in business for a week, a year or a decade, you have undoubtedly experienced more than just a few setbacks. We’ve all had major setbacks in our lives and businesses, and we generally respond to setbacks with our world-conditioned responses involving pain. We have pain, we have trauma, and we have turmoil, challenges, etc.

In March 2010, a nine-month-old boy rolled off his sister’s bed in Jersey City, New Jersey, and got stuck between the bed and a cast-iron, steam radiator that was as hot as it’s supposed to be. The radiator delivered third-degree burns to the infant and left him with permanent scars.

If your office routine is anything like mine, you’re probably typing cryptic passwords into your desktop computer, laptop, smartphone or tablet throughout the day to access websites or cloud-based software that’s essential to your business.

December has always been my favorite month of the year. And it’s not just because it’s my birthday month! It’s also not because of the holidays — though I do enjoy spending time celebrating with family and friends. 

The baby boomer generation is reaching retirement age, and many are planning to age in place. As the body ages, the use of plumbing fixtures changes. The aging body no longer has the strength and flexibility of the younger body.

On New Year’s Eve, 2020, many plumbers toasted the end to the unpredictable year. Everyone looked forward to a return to normality in 2021. Uh, yeah. So, what about 2022? Here are 11 predictions for the next year.

Supply chain disruptions are ever present and show no signs of going away anytime in the near — or perhaps distant — future.