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Anyone in the service business who doesn’t have a c.o.d. policy ought to have his head examined.

My November 1996 column, “I Want A Breakdown,” brought an unusual amount of response via mail, telephone and the Internet.

How many service agreement customers do you have?

Let’s look at the pros and cons of keeping it all in the family.

Noises from piping expansion, as well as swings in indoor temperature can be greatly reduced by using outdoor reset controls to regulate system water temperature.

Can you imagine how many times I’ve heard those remarks during the past 25 years while I’ve been conducting construction seminars and convention workshops?

Leaders of the national PHCC said at their mid-August utility competition conference in Minneapolis that they would try to convince members to approve a dues increase to raise $150,000 to see that our industry gets a fair shake against utility competitors.

Recruiting and keeping good employees, especially service techs, is the most difficult thing I know of in the PHC service business.

One of the biggest fears of most business owners is being informed by the Internal Revenue Service that their income tax returns will be audited.

In this article and with all of the costly business (and personal) decisions that I have encountered, CEO simply means “Consider Every Option.”