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A written, posted chain of command can give you the freedom to enjoy life outside the business.

A plumbing contractor told me recently the recession has been good for his business. The downturn has forced him to operate more efficiently. He’s paying more attention to his numbers

Fire your old self and change the behaviors necessary to turn your business around.

Maybe my plumbing system is paying me back.

How a jaded family got into the holiday spirit.

Roger Peugeot and thousands of other contractors love it despite the bumps.

Planning is necessary no matter how long you’ve been in business.

Exceptional customer service begins before a customer picks up the phone.

Today's models combine aesthetics with performance.

Vitreous china is strong, but an out-of-tolerance water closet can fail.