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Take a cue from Starbucks to deliver consistent service to your customers.

When outgoing President Robert Armistead spoke at MCAA’s convention in March in Maui, he said his mechanical contracting company had to make some tough choices in the last couple years.

How to master answering and booking calls.

Having an end goal in mind makes all the difference in the world.

Leaders are responsible for company shortcomings as well as successes.

Price psychology works in mysterious ways.

High-ranking female executives are now more commonplace in the industry.

A customer-friendly approach goes a long way in this business.

Sometimes change is necessary to make your company better.

The survey results were intended to help manufacturers market their products more successfully to the design community. They can benefit you, too, as you provide your professional expertise to the designers you work with and to their clients.