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When Lenny Siers retired from active military duty in 1995, he decided to open his own residential home services company in Niceville, Florida. Siers’ background was heavy in air conditioning and heating and he saw an opportunity; however he had no experience as a businessman.

Pipelining, as it is known today, is the process of reconditioning the inside of a pipeline with an internal coating or casting to extend the remaining useful life of the piping asset. Pipe coating has been utilized in pressurized pipelines for more than 60 years.

The plumbing and mechanical industry is changing quickly, and the biggest catalyst of that change is technology. New products are coming to market, the Internet of Things is influencing product design, and connectivity is becoming less of a novelty and more of a commodity.

In the residential plumbing service business, we tend to be closed-minded, only focusing on what the customers called us out to their homes for.

Have you ever learned something the hard way and then found yourself thinking, “Gee, I wish someone had told me that!” As the years pass, we all learn, or should learn, a few new things.

Equipment shipment data courtesy of the Air-Conditioning, Heating and Refrigeration Institute (AHRI).