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The architect is talking about a new project in the meeting room. Four people are sitting at the table, three wearing yellow construction vests and two white safety helmets on the table.
Guest Editorial | Destry Thompson

From apprentice to all-star

Investing in employee training and development.
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Destry Thompson

In the plumbing and HVAC industry, equipping your team with essential skills is crucial. As a general manager, I've seen how investing in training transforms apprentices into top performers, creating a skilled and adaptable workforce.



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The Blue Collar Coach | Kenny Chapman

Empathy as a competitive advantage

Steps to lead with empathy to improve your business.
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Kenny Chapman

Empathy is a critical leadership tool in the home services trades, enhancing decision-making and fostering innovation, employee satisfaction, and retention. Research shows that empathetic leaders can significantly drive success, making it more than just a soft skill.



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Contractor's Corner | Dave Yates

Price complaint department

Price is not a dirty word!
Dave Yates
Dave Yates

Facing price complaints from customers? Remember to keep your cool! Start by empathizing with their frustrations about rising costs everywhere. Explain the challenges small businesses face, highlighting how online retailers can undercut prices due to lower overhead. Always keep the conversation constructive and focused on solutions. 



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