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Truck of the Month: Adams & Cooper Plumbing Co., Jonesboro, Ark.

Adams & Cooper Plumbing Co. proves that staying consistent is key.

By Mike Miazga
Adams & Cooper Plumbing Co.

Photo credit: Adams & Cooper Plumbing Co.

Adams & Cooper Plumbing Co.

Photo credit: Adams & Cooper Plumbing Co.

Adams & Cooper Plumbing Co.
Adams & Cooper Plumbing Co.
December 19, 2013

Consistency has remained a key staple over the years at Jonesboro, Ark.-based Adams & Cooper Plumbing Co.

“We take pride in our longevity,” Adams & Cooper Vice President Christy Harris says. “We stand behind what we do. A lot of people come in and out of this business. We are here to stay and we make sure we serve the people we work for. We’ve had customers as long as I’ve been here and some probably longer. We tend to do a lot of the old tried-and-true plumbing installations. Some things never change because they work.”

Harris is part of the third-generation company, which specializes in service, remodel and new construction with an emphasis on commercial jobs. Adams & Cooper stays plenty busy in a growing community due in part to nearby Arkansas State University and the new NEA Baptist hospital. Harris’ grandfather, Gaither Cooper, and his best friend, Roy Adams, started the company back in 1966. Harris now runs the company with her father, Gaylon Cooper, and her husband, Ryan Harris.

Where change has occurred in recent times is with Adams & Cooper’s fleet of service vehicles. Two of the company’s 22 trucks feature new wrapping aimed at grabbing customers’ attention.

“Those two are our traveling billboards,” Harris says.

Pictured above is lead service tech Stacy Crowe’s 2012 Freightliner Sprinter van. “Stacy loves the space inside,” Harris says. “The height took a little getting used to at first. The back-end is rigged to fit his needs. He has a place for everything back there.”

Harris worked with Jonesboro-based SuperTints on the wrapping, which prominently features a red wrench and a long run of piping that spans the width of the side panels. The water drop logo incorporates an “A” and “C” in the design.

“I proposed what I was looking for to SuperTints' main designer; she instinctively knew what I wanted and put it together for us,” Harris says. “She came up with the water drop. We wanted something that would stand out and that people would recognize.”

So far, the decision to go with the wraps has paid off handsomely.

“When we first wrapped the trucks, existing customers would call and tell us how much they liked it,” Harris says. “New customers always are calling about getting service work done. We’re changing with the times. Our little white trucks with our name on the side weren’t cutting it anymore. This gives us a professional look.”

Adams & Cooper prides itself on connecting with its customers. Case in point is the massive annual barbeque it holds during the Christmas season, which usually attracts around 350 customers.

“When our customers call, we treat them as if we’ve known them our whole lives instead of them being just another number on the page,” Harris says. “Our customers mean everything to us.”>


HELPFUL LINKS:

  • Adams & Cooper Plumbing Co.

  • PM’s Truck of the Month archives

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KEYWORDS: contractors service trucks

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Mike miazga 2015

Mike Miazga (former group editorial director for BNP Media’s Plumbing Group) is now the vice president of sales/membership at the American Supply Association (ASA). Supply House Times is proud to be the official publication and brand of the ASA — a relationship that spans more than a decade.

Mike’s relationship with BNP Media and the Plumbing Group continues today. He now writes a monthly ASA-focused column for Supply House Times and acts as an editorial consultant to BNP Media’s Plumbing Group.

In his 10-plus years at BNP Media, Miazga was senior editor of Plumbing & Mechanical and PM Engineer before taking over chief editor duties at Supply House Times in 2011. In addition to his role as editorial director, Miazga continued as Supply House Times chief editor and the editor of the American Supply Association’s PVF Outlook eNewsletter. He also enjoyed three stints as PM Engineer’s chief editor, holding dual roles as Supply House Times and PM Engineer chief editor on two occasions.

Miazga started his career in newspapers at the age of 19 and has more than 25 years of newsroom, management, editorial and public/media relations experience, and is a former high-school baseball and golf head varsity coach. Mike and his family are still based out of the Chicago area (with ASA Headquarters in Itasca, Illinois). You can reach Mike at PlumbingGroup89@gmail.com.

 

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