The first course in the new ongoing training program, Managing & Growing Service Profitably, took place Feb. 25-26. Jennifer Shooshanian, BDR’s senior service coach and trainer, guided business owners and service managers through practical systems that HVAC companies use to increase service profitability. Attendees walked away with processes designed to improve operational efficiency and create consistent service revenue growth.

“We’re excited to be off and running with our live training partnership with PPATEC,” said Matt MacArthur, senior vice president of training and marketing for BDR. “Together, we’re empowering HVAC businesses with best practices to complete more service calls, reduce unapplied time, and increase profitable results across the organization that drive measurable growth.”

BDR will return to PPATEC on March 31 - April 1 for Top Gun Technician Excellence, led by Shaun Weiss, BDR head coach and trainer. This two-day workshop focuses on elevating technician performance through more effective customer communication, emphasizing consumer education over high-pressure selling tactics.

By attending this class, technician teams will learn the skills that help them:

• reduce callbacks
• improve first-time fix rates 
• increase referrals and future revenue opportunities.

“Partnering with BDR and bringing their seasoned trainers into our facility allows us to broaden the programming we offer to industry professionals,” said Ted Harris, executive vice president of PPATEC. “As we seek to expand comprehensive training opportunities, BDR’s expertise in business systems and service processes is incredibly valuable.”

For information about the upcoming Top Gun Technician Excellence course, visit bdrco.com/event/top-gun-technician-excellence-live. 

For additional details about BDR or PPATEC, visit bdrco.com or ppatec.com.