search
cart
facebook instagram twitter linkedin youtube
  • Sign In
  • Create Account
  • Sign Out
  • My Account
  • NEWS
  • PRODUCTS
    • FEATURED PRODUCTS
  • CONTRACTORS
    • BATH & KITCHEN PRO
    • BUSINESS MANAGEMENT
    • HIGH EFFICIENCY HOMES
    • TECHNOLOGY
    • WATER TREATMENT
    • PMC COLUMNS
      • Dave Yates: Contractor’s Corner
      • John Siegenthaler: Hydronics Workshop
      • Kenny Chapman: The Blue Collar Coach
      • Matt Michel: Service Plumbing Pros
      • Scott Secor: Heating Perceptions
  • ENGINEERS
    • CONTINUING EDUCATION
    • DECARBONIZATION | ELECTRIFICATION
    • FIRE PROTECTION
    • GEOTHERMAL | SOLAR THERMAL
    • PIPING | PLUMBING | PVF
    • PME COLUMNS
      • Christoph Lohr: Strategic Plumbing Insights
      • David Dexter: Plumbing Talking Points
      • James Dipping: Engineer Viewpoints
      • John Seigenthaler: Renewable Heating Design
      • Lowell Manalo: Plumbing Essentials
      • Misty Guard: Guard on Compliance
  • RADIANT & HYDRONICS
    • RADIANT COMFORT REPORT
    • THE GLITCH & THE FIX
  • INSIGHTS
    • CODES
    • GREEN PLUMBING & MECHANICAL
    • PROJECT PROFILES
    • COLUMNS
      • Codes Corner
      • Kristen R. Bayles: Editorial Opinion
      • Guest Editorial
  • MEDIA
    • EBOOKS
    • PODCASTS
    • VIDEOS
    • WEBINARS
  • RESOURCES
    • INDUSTRY CALENDAR
    • DIRECTORIES
    • PM BOOKSTORE
    • CE CENTER
    • MARKET RESEARCH
    • CLASSIFIEDS
  • EMAGAZINE
    • EMAGAZINE
    • ARCHIVE ISSUES
    • CONTACT
    • ADVERTISE
    • PME EMAGAZINE ARCHIVES
  • SIGN UP!
Plumbing News

BDR launches new training partnership with PPATEC

This is BDR's first live, in-person training program.

A photo from BDR's first in-person training.
Image courtesy of BDR.
March 3, 2026

Business Development Resources (BDR) launched its first live, in-person training program in collaboration with PPATEC. 

BDR brought its business and service training directly to PPATEC’s 12,000-square-foot facility, leveraging the center’s advanced learning environment to provide education for HVAC businesses and their teams.

The first course in the new ongoing training program, Managing & Growing Service Profitably, took place Feb. 25-26. Jennifer Shooshanian, BDR’s senior service coach and trainer, guided business owners and service managers through practical systems that HVAC companies use to increase service profitability. Attendees walked away with processes designed to improve operational efficiency and create consistent service revenue growth.

“We’re excited to be off and running with our live training partnership with PPATEC,” said Matt MacArthur, senior vice president of training and marketing for BDR. “Together, we’re empowering HVAC businesses with best practices to complete more service calls, reduce unapplied time, and increase profitable results across the organization that drive measurable growth.”

BDR will return to PPATEC on March 31 - April 1 for Top Gun Technician Excellence, led by Shaun Weiss, BDR head coach and trainer. This two-day workshop focuses on elevating technician performance through more effective customer communication, emphasizing consumer education over high-pressure selling tactics.

By attending this class, technician teams will learn the skills that help them:

  • reduce callbacks
  • improve first-time fix rates 
  • increase referrals and future revenue opportunities.

“Partnering with BDR and bringing their seasoned trainers into our facility allows us to broaden the programming we offer to industry professionals,” said Ted Harris, executive vice president of PPATEC. “As we seek to expand comprehensive training opportunities, BDR’s expertise in business systems and service processes is incredibly valuable.”

For information about the upcoming Top Gun Technician Excellence course, visit bdrco.com/event/top-gun-technician-excellence-live. 

For additional details about BDR or PPATEC, visit bdrco.com or ppatec.com.


KEYWORDS: business development training training and education training facility

Share This Story

Looking for a reprint of this article?
From high-res PDFs to custom plaques, order your copy today!

Recommended Content

JOIN TODAY
to unlock your recommendations.

Already have an account? Sign In

  • 2025 Next Gen ALL-STARS hero 1440

    2025 Next Gen All Stars: Top 20 Under 40 Plumbing Professionals

    This year’s group of NextGen All-Stars is full of young...
    Plumbing & Mechanical Contractor
    By: Kristen R. Bayles
  • Worker using the Milwaukee Tool SWITCH PACK drain cleaner

    Pipeline profits: Drain cleaning, pipe inspection create opportunities

    Drain cleaning and inspection services offer lucrative...
    Green Plumbing and Mechanical
    By: Nicole Krawcke
  • Uponor employee, Arturo Moreno

    The reinvestment in American manufacturing and training

    Plumbing & Mechanical Chief Editor Nicole Krawcke and...
    Plumbing News
    By: Nicole Krawcke and Natalie Forster
Manage My Account
  • Newsletters
  • Online Registration
  • Subscription Customer Service
  • eMagazine
  • Manage My Preferences

More Videos

Popular Stories

Details of central heating system in a boiler room.

Bewitched Btus: Understanding the hydraulic consequences of improper primary loop design

Commercial pipe support system installed on a wall.

Commercial pipe support best practices: applications, materials and code compliance explained

A gavel above money, all set over the American flag.

Supreme Court strikes down Trump tariffs

Download the FREE 2025 Water Conservation, Quality & Safety eBook

Poll

Getting your new hire jobsite-ready

How long does it typically take to get a new hire jobsite-ready?
View Results Poll Archive

Products

The Water Came To A Stop

The Water Came To A Stop

See More Products
eBook | 2025 Radiant & Hydronics All Stars

Related Articles

  • The BDR logo.

    BDR launches marketing courses for home service professionals

    See More
  • Mestek Partnership Takes Boiler Training To New Level

    See More
  • TNFR.gif

    The New Flat Rate provides contractors with instant financing options through partnership with OPTIMUS

    See More

Related Products

See More Products
  • 2024-National-Standard-Plumbing-Code-Illustrated_638x825.webp

    2024 Uniform Plumbing Code Illustrated Training Manual w/Tabs

  • howcome.gif

    How Come? Hydronic heating questions we've been asking for 100 years (with straight answers!)

  • cengagebook.jpg

    Heating with Renewable Energy

See More Products
×

Keep your content unclogged with our newsletters!

Stay in the know on the latest plumbing & piping industry trends.

JOIN TODAY!
  • RESOURCES
    • Advertise
    • Contact Us
    • Directories
    • Store
    • Want More
    • Supply House Times
  • SIGN UP TODAY
    • Create Account
    • eMagazine
    • Newsletter
    • Customer Service
    • Manage Preferences
  • SERVICES
    • Marketing Services
    • Reprints
    • Market Research
    • List Rental
    • Survey/Respondent Access
  • STAY CONNECTED
    • LinkedIn
    • Facebook
    • Instagram
    • YouTube
    • X (Twitter)
  • PRIVACY
    • PRIVACY POLICY
    • TERMS & CONDITIONS
    • DO NOT SELL MY PERSONAL INFORMATION
    • PRIVACY REQUEST
    • ACCESSIBILITY

Copyright ©2026. All Rights Reserved BNP Media.

Design, CMS, Hosting & Web Development :: ePublishing