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ColumnsPlumbing & Mechanical ContractorBusiness ManagementKenny Chapman: The Blue Collar Coach

The Blue Collar Coach | Kenny Chapman

The role of continuous learning in leadership evolution

Leaders must also undergo continuous transformation to remain effective.

By Kenny Chapman
PM Jan 2024 Kenny Chapman Column. Group of Paper Airplanes in Same Direction and One Airplane Moving to Different Direction.
January 4, 2024

In the rapidly evolving world of business, the importance of continuous learning for leaders cannot be understated. The most successful leaders are not just those who have attained a certain position or title, but those who consistently evolve in response to new challenges and changing environments. Just as businesses must adapt to stay relevant, leaders must also undergo continuous transformation to remain effective. I’ve continuously had the chance to navigate this time and time again since I started by myself as a one-person company back in April of 1994. Regardless of how long you’ve been in the trades, I’m sure you know how important learning is to your journey. Let’s take a deeper look.

The landscape of change

Change is no longer an occasional disturbance in business; it is the new normal. Technology advancements, socio-economic shifts, globalization, and unforeseen global events are constantly reshaping the landscape. In this ever-fluid environment, clinging to past practices and relying solely on experience can be a liability. With the acceleration of digital transformation, businesses that previously took years to evolve are now doing so in mere months. (Think how fast some companies are growing in the plumbing space today compared to years past.)

Additionally, the emerging workforce in our industry, characterized by millennials and Gen Z, brings forth new expectations, values and ways of working. For leaders, understanding this dynamic and being able to pivot and respond to such rapid shifts is crucial. Thus, leadership, which was once seen as a destination one reaches after years of experience, is now rightly perceived as a journey, with continuous learning as its most crucial companion.

Continuous learning: the cornerstone of modern leadership

Continuous learning is not about periodically attending a training program or reading a book. Even though I’m the founder and CEO of The Blue Collar Success Group, an industry leader in training and coaching, what I consistently see is learning that can be applied immediately is much more than simply great content and teachers or coaches. The learner must show up ready to evolve in their own mind. It is a mindset, an inherent curiosity to know more, do better, and evolve continuously. Here are four reasons why it is pivotal for leadership evolution:

1. Adapting to rapid change

To navigate the tumultuous waters of today’s contracting environment, leaders must keep themselves informed about emerging trends, technologies, and market shifts. This proactive approach ensures that they can foresee potential disruptions and seize new opportunities, positioning their organizations for success.

2. Enhancing decision-making capabilities

The more a leader knows, the broader the perspective they bring to the table. Continuous learning equips leaders with diverse knowledge, which results in more informed decisions. It's not about always having the right answer but knowing how to ask the right questions and where to find the answers. Read that last sentence again. It’s worth taking seriously.

3. Inspiring teams

A leader committed to personal growth serves as a powerful role model for their teams. When team members see their leaders valuing and prioritizing learning, they are more likely to adopt a similar growth mindset, fostering a culture of innovation and continuous improvement. When you become a better version of yourself as a leader, you automatically inspire those you lead to explore a next-level version of themselves.

4. Addressing skill gaps

The skills that got a leader to their current position almost certainly will not be the ones that take them to the next level. As responsibilities expand and change, new skills are often required. Continuous learning helps leaders identify and fill these gaps, ensuring that they remain competent and effective in their roles.


Change is no longer an occasional disturbance in business; it is the new normal. Technology advancements, socio-economic shifts, globalization, and unforeseen global events are constantly reshaping the landscape. In this ever-fluid environment, clinging to past practices and relying solely on experience can be a liability. With the acceleration of digital transformation, businesses that previously took years to evolve are now doing so in mere months.


Strategies to cultivate continuous learning

For leaders committed to harnessing the power of continuous learning, here are five strategies to consider:

1. Embrace curiosity

Allow yourself to be curious about everything around you. Dive deep into topics unrelated to your specific trade or business model; sometimes, the most innovative ideas come from the intersections of seemingly unrelated industries or leaders.

2. Seek feedback

Constructive feedback is a goldmine for personal growth. Regularly seek feedback from peers, direct reports, and mentors. While it might be challenging to hear, it provides invaluable insights into areas of improvement. This is an integral part of any leader’s growth.

3. Engage in formal education

While informal learning is vital, formal education, such as workshops, courses, or certifications, provides structured knowledge that can be immensely beneficial. It's a myth that formal education is only for the start of one's career; leaders at all levels can benefit from it. In the trades, formal education takes place from industry experts and best practices groups alike. Find one that fits with your beliefs and culture and get involved.

4. Dedicate time

Set aside dedicated time in your schedule for learning. Whether it's reading this great publication, listening to a podcast, or taking an online course, ensure that learning becomes a non-negotiable part of your routine. If you wait to have enough time, you’ll never do it. You and I both know this. Schedule it and make it a priority.

5. Foster a learning culture

Promote continuous learning within your organization. Encourage team members to upskill, provide resources, and create an environment where asking questions and seeking knowledge is celebrated. I personally believe in having a “team members’ personal development” budget in the business so each team member knows they can invest in themselves on behalf of the company. This doesn’t have to be just plumbing-related. Well-rounded team members get better results. And it’s just awesome to improve your team’s lives.

The path forward

In the final analysis, the role of continuous learning in leadership evolution is unmistakable. The leaders of tomorrow are not those who rest on their laurels but those who continually seek to better themselves and, by extension, their organizations. As we venture further into the 21st century, the business ecosystem will demand leaders who are proactive learners, agile thinkers, and adept at navigating uncharted territories.

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In this digital age, where data drives decisions and innovations emerge at an unprecedented rate, the capacity to learn and adapt will define leadership success. Moreover, with the rise of remote work, global collaborations, and cross-cultural teams, leaders must embrace learning not just in terms of technical skills but also in understanding diverse cultures, values, and communication nuances. If you don’t think these changes are coming directly to impact our industry, it’s time to wake up and realize we are all affected by globalization, technology, and remote work movements.

By embracing a mindset of continuous learning, leaders not only ensure their personal growth but also set their organizations on a trajectory of sustained success in an ever-changing business landscape. It is not just about staying relevant; it's about leading with vision, purpose, and adaptability to shape the future.

In the words of Alvin Toffler, "The illiterate of the 21st century will not be those who cannot read and write, but those who cannot learn, unlearn, and relearn." Today's leaders would do well to take this to heart, ensuring that they remain ever-relevant, ever-effective, and ever-ready to guide their teams to new horizons. Embracing the continuous journey of learning is not just a strategy — it's the blueprint for the path forward.

KEYWORDS: business advice business coaching contractors leadership training

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Chapman

Kenny Chapman, "The Blue Collar Coach," is an award-winning industry coach and trainer, as well as founder of The Blue Collar Success Group, a business-development organization for in-home service contractors. He is the author of In-Home Sales Acceleration and The Six Dimensions of C.H.A.N.G.E. and specializes in helping business operators become true business owners. Visit Kenny's website for free sales and leadership resources, or call 877-968-2244 to see how Kenny and the BCSG team can help you improve your company and better your life.

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