PHCCCONNECT2020's virtual event
The online programs will be held Sept. 30 – Oct. 1.
The online program will be full of education and networking opportunities. Below is the full schedule:
Monday, September 28, 2020
11 a.m. – 12:30 p.m. EDT
Auxiliary Board of Director's Meeting
2 p.m. – 4 p.m. EDT
Auxiliary Annual Business Meeting
Tuesday, September 29, 2020
12 p.m. – 1 p.m. EDT
PHCCCONNECT2020 Virtual Conference Orientation
2:30 p.m. – 4:30 p.m. EDT
Past National Officers Meeting
Wednesday, September 30, 2020
11:30 a.m. – 1 p.m. EDT
Resilient Leadership: Prepare Today, Prevail Tomorrow
♦ Introducer: Jonathan Moyer
♦ Sponsor Welcome & Intro: Jason McKinnon
♦ Keynote Speaker: Lt. General Russel Honoré
Sponsored by: Viega
Resilient Leadership: Prepare Today, Prevail Tomorrow
♦ Introducer: Jonathan Moyer
♦ Sponsor Welcome & Intro: Jason McKinnon
♦ Keynote Speaker: Lt. General Russel Honoré
Sponsored by: Viega
1 p.m. – 1:15 p.m. EDT
Investing in Our Future!
1:15 p.m. – 2 p.m. EDT
Session: Field Process Playbook: 6 Winning Plays
♦ Speaker: Jeff A. Crandall – Profit Rhino
2 p.m. – 2:15 p.m. EDT
Live Q&A: Field Process Playbook: 6 Winning Plays
♦ Speaker: Jeff A. Crandall – Profit Rhino
1:15 p.m. – 2 p.m. EDT
Session: Keys to a Successful Business Exit
♦ Speaker: Gregory S. Chelap, JD – SkarlatosZonarich LLC
♦ Speaker: Robert Freedenberg, JD, LLM – SkarlatosZonarich LLC
2 p.m. – 2:15 p.m. EDT
Live Q&A: Keys to a Successful Business Exit
♦ Speaker: Gregory S. Chelap, JD – SkarlatosZonarich LLC
♦ Speaker: Robert Freedenberg, JD, LLM – SkarlatosZonarich LLC
1:15 p.m. – 2 p.m. EDT
Session: Leading Through the Rain
♦ Speaker: Susan Frew, Certification – Profit First and Fix This Next
2 p.m. – 2:15 p.m. EDT
Live Q&A: Leading Through the Rain
♦ Speaker: Susan Frew, Certification – Profit First and Fix This Next
2:15 p.m. – 3:15 p.m. EDT
Product and Technology Showcase - Virtual Exhibit Hall
3:15 p.m. – 3:30 p.m. EDT
Spotlight on Women in the Industry
3:30 p.m. – 4:15 p.m. EDT
Session: Don't Kill Your Golden Goose: Protect and Perpetuate Your Business
♦ Speaker: Larry Oxenham – American Society for Asset Protection
4:15 p.m. – 4:30 p.m. EDT
Live Q&A: Don't Kill Your Golden Goose: Protect and Perpetuate Your Business
♦ Speaker: Larry Oxenham – American Society for Asset Protection
3:30 p.m. – 4:15 p.m. EDT
Session: How to Talk With People When You Don't Like Talking With People
♦ Speaker: Erica Leonor – Power Selling Pros
4:15 p.m. – 4:30 p.m. EDT
Live Q&A: How to Talk With People When You Don't Like Talking With People
♦ Speaker: Erica Leonor – Power Selling Pros
3:30 p.m. – 4:15 p.m. EDT
Session: Survive and Thrive in Times of Crises: Where We Are Now
♦ Speaker: Kirk Alter, Fulbright Scholar, MA, MBA, LEED AP, PMP – Fast Management & Purdue University
4:15 p.m. – 4:30 p.m. EDT
Live Q&A: Survive and Thrive in Times of Crises: Where We Are Now
♦ Speaker: Kirk Alter, Fulbright Scholar, MA, MBA, LEED AP, PMP – Fast Management & Purdue University
4:45 p.m. – 5:45 p.m. EDT
2020: What Sold, What Didn't, and How Did the Supply Chain Manage Unprecedented Uncertainty?
♦ Introducer: Jonathan Moyer
♦ Sponsor Welcome & Intro: Ashley Martin – NIBCO
♦ Keynote Speaker: Talbot H. Gee – Heating, Air-conditioning, & Refrigeration Distributors International
♦ Keynote Speaker: Mike Adelizzi, BS – American Supply Association
Sponsored by: NIBCO
Thursday, October 1, 2020
11:30 a.m. – 11:50 a.m. EDT
National Awards Ceremony
11:50 a.m. – 1 p.m. EDT
The November Elections and Beyond: Analysis and Predictions
♦ Introducer: Jonathan Moyer
♦ Sponsor Welcome & Intro: Elisabeth Sutton
♦ Keynote Speaker: Nathan Gonzales
Sponsored by: Kohler
♦ Introducer: Jonathan Moyer
♦ Sponsor Welcome & Intro: Elisabeth Sutton
♦ Keynote Speaker: Nathan Gonzales
Sponsored by: Kohler
1 p.m. – 1:15 p.m. EDT
Making Your Investment in Our Future
1:15 p.m. – 2:15 p.m. EDT
PHCC Annual Business Meeting
2:15 p.m. – 3:15 p.m. EDT
Product and Technology Showcase - Virtual Exhibit Hall
3:15 p.m. – 3:30 p.m. EDT
Spotlight on the Value of PHCC Membership and Workforce Development
3:30 p.m. – 4:15 p.m. EDT
Session: Education Committee: Exit Strategy: What's Your End Game
♦ Moderator: Laurie C. Crigler, Masters in Education, Past VP of L&D Associates, Past PHCC-VA President, Past PHCC-NA Secretary, Past PHCC-NA President – L&D Coates
♦ Speaker: Hunter R. Botto – PHCC of Long Island
♦ Speaker: Dave P. Frame – Bob Frame Plumbing Services
4:15 p.m. – 4:30 p.m. EDT
Live Q&A: Education Committee: Exit Strategy: What's Your End Game
♦ Moderator: Laurie C. Crigler, Masters in Education, Past VP of L&D Associates, Past PHCC-VA President, Past PHCC-NA Secretary, Past PHCC-NA President – L&D Coates
♦ Speaker: Hunter R. Botto – PHCC of Long Island
♦ Speaker: Dave P. Frame – Bob Frame Plumbing Services
3:30 p.m. – 4:15 p.m. EDT
Session: Get Excited About Service
♦ Speaker: Les Hanks – Quality Service Contractors
4:15 p.m. – 4:30 p.m. EDT
Live Q&A: Get Excited About Service
♦ Speaker: Les Hanks – Quality Service Contractors
3:30 p.m. – 4:15 p.m. EDT
Session: Why You Can't Get Your Techs to Embrace Technology
♦ Speaker: Aaron Salow – XOi Technologies
♦ Speaker: Alex Donofrio – XOi Technologies
4:15 p.m. – 4:30 p.m. EDT
Live Q&A: Why You Can't Get Your Techs to Embrace Technology
♦ Speaker: Aaron Salow – XOi Technologies
4:45 p.m. – 5:45 p.m. EDT
Industry Perspectives for 2020 and Beyond: Adapting to Change and Remaining Relevant
♦ Introducer: Jonathan Moyer
♦ Keynote Speaker: R. Bruce Carnevale
♦ Keynote Speaker: Joe Dillon
♦ Keynote Speaker: Randy Roberts
♦ Keynote Speaker: Scott Teson
On-Demand
52 Weeks of Budget Planning
♦ Speaker: Franc S. Exley, JD – PHCC
8 Ways to Build Value During an Economic Recovery
♦ Speaker: Marla DiCarlo – Raincatcher
Build a Flow of Customers with These 3 Marketing Levers
♦ Speaker: Alain Parcan – Market Hardware
Closing the Loop: Move from CPL to CPA
♦ Speaker: Joshua Smith – Scorpion
How to Increase Eyeballs and Attention Online From Seconds to Hours
♦ Speaker: Roger Wakefield, LEED AP, LEED AP – Texas Green Plumbing
Lead Conversion & Engagement Boot Camp
♦ Speaker: Dave Hansen, MBA – ClientTether
♦ Speaker: Nathan Hallows – ClientTether
Leadership Isn't Magic
♦ Speaker: Beth Dobkin – Quality Service Contractors
Legislative and Regulatory Landscape in a Time of Uncertainty
♦ Speaker: Charles R. White – PHCC-National Association
♦ Speaker: Mark Valentini, MPP – Plumbing-Heating-Cooling Contractors--National Association
Stay Open for Business: Disaster Preparation & Recovery
♦ Speaker: Jeremy Cheek, MA – Federated Insurance
Survive and Thrive in Times of Crises: What’s Next?
♦ Speaker: Kirk Alter, Fulbright Scholar, MA, MBA, LEED AP, PMP – Fast Management & Purdue University
The Lifeblood of Your Company: SOPs
♦ Speaker: Chad Murray, Certified Business Coach, Master Certified Chimney Technician – Outside the Business Box
Why Heat Pump Water Heaters Make Sense
♦ Speaker: Gregg Holladay, BA Psychology Six Sigma Green Belt – Bradford White
Source: PHCC NA
Looking for a reprint of this article?
From high-res PDFs to custom plaques, order your copy today!
