Articles by Katie Rotella

You Can Take It With You

Double-Brand Risk Pays Off

One way to define an “accessory” is: an object or device that, while not essential in itself, adds to the beauty, convenience or effectiveness of something else. In this case, a bathroom accessory can be any of the following hot-ticket items for your customers.

UA seeks to resolve customer complaints; standard will help increase market share

Make Your Customer Experience Memorable

Plumber Dave is ‘beyond a boss’

A contractor designs a radiant showroom and gets results.

ICC members ‘unwilling to deviate’ from its consensus process

IAPMO says ‘hybrid’ approach was keystone of joint venture

Misconceptions about deal must be cleared up

Sandpiper Plumbing Inc., Cape Coral, Fla.

We ran into this month's Truck Of The Month in our very own neighborhood while sitting in traffic.