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Home » Topics » Plumbing & Mechanical Contractor » Business Management

Business Management
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Kenny Chapman

Maintaining high-quality standards for your technicians

Kenny Chapman
Kenny Chapman
December 9, 2014
Have you ever taken the time to think about the relationship between being an expert in your customers' homes and how that affects their buying experiences?
Read More
Adams Hudson

Customer service: The good, the bad and the ugly

Adams Hudson
Adams Hudson
December 9, 2014
I just flew back from a speaking engagement. It was a rewarding and fun time, but as small as this part of my business life (speaking) can be, it was exhausting.
Read More
Kenny Chapman

Make sure your customers understand exactly what you do for them

Kenny Chapman
Kenny Chapman
November 25, 2014
Make sure your customers understand exactly what you do for them.
Read More
Kenny Chapman

The importance of a sales process for your service business

We all crave process when it comes to dealing with professionals.
Kenny Chapman
Kenny Chapman
November 1, 2014
Experience more consistent results and better long-term customer relationships.


Read More
Kevin Tindall

PM Profile: Tindall & Ranson Plumbing and Heating’s Kevin Tindall

PHCC’s education, training and networking opportunities allow members to stay ahead of the competition.
Nadia Askar
Nadia Askar
November 1, 2014
New PHCC president to focus on better communication and increased education.


Read More
Jim Hamilton

Use a weekly quick ratio to help manage the cash in your business

Go with the flow.
Jim Hamilton
Jim Hamilton
October 27, 2014
Use a weekly quick ratio to help manage your cash.
Read More
Kenny Chapman

6 tips to recover lost sales

Lack of a good customer follow-up system could be costing you money
Kenny Chapman
Kenny Chapman
October 27, 2014
The lack of a good follow-up system could be costing you thousands of dollars a year.
Read More
Adams Hudson

7 tips for online, offline marketing

An integrated marketing plan for contractors.
Adams Hudson
Adams Hudson
October 27, 2014
Sometimes I don’t sleep all that great.
Read More
Employee access and workflow software

Dexter + Chaney employee access and workflow software

October 27, 2014
Dexter + Chaney’s Spectrum Employee Kiosk and Subcontract Kiosk allow authorized employees and subcontractors of companies that use Spectrum secure access to the system without the need for additional user licenses.


Read More
Al Levi

10 training techniques

How to build your staff the right way through training.
7 Power Blog
Al Levi
October 22, 2014
How to build your staff the right way.
Read More
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  • NEWS
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    • BATH & KITCHEN PRO
    • BUSINESS MANAGEMENT
    • HIGH EFFICIENCY HOMES
    • TECHNOLOGY
    • WATER TREATMENT
    • PMC COLUMNS
      • Dave Yates: Contractor’s Corner
      • John Siegenthaler: Hydronics Workshop
      • Kenny Chapman: The Blue Collar Coach
      • Matt Michel: Service Plumbing Pros
      • Scott Secor: Heating Perceptions
  • ENGINEERS
    • CONTINUING EDUCATION
    • DECARBONIZATION | ELECTRIFICATION
    • FIRE PROTECTION
    • GEOTHERMAL | SOLAR THERMAL
    • PIPING | PLUMBING | PVF
    • PME COLUMNS
      • Christoph Lohr: Strategic Plumbing Insights
      • David Dexter: Plumbing Talking Points
      • James Dipping: Engineer Viewpoints
      • John Seigenthaler: Renewable Heating Design
      • Lowell Manalo: Plumbing Essentials
      • Misty Guard: Guard on Compliance
  • RADIANT & HYDRONICS
    • RADIANT COMFORT REPORT
    • THE GLITCH & THE FIX
  • INSIGHTS
    • CODES
    • GREEN PLUMBING & MECHANICAL
    • PROJECT PROFILES
    • COLUMNS
      • Codes Corner
      • Natalie Forster: Editorial Opinion
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    • SPONSOR INSIGHTS
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  • RESOURCES
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