Natalie Forster: Editorial Opinion - Articles - Page 13

Working in the trades is all about perception

May 15, 2015

Marketing the trades as a career opportunity.

Water quality issues

Not only can an excess amount of these chemicals affect people’s health and well-being, they can severely damage plumbing fixtures and water-using appliances.

Kelly Faloon

April 27, 2015

Add water treatment to your list of services.

Celebrating green plumbing

But by green plumbing, I mean water conservation.

Kelly Faloon

March 31, 2015

Water conservation takes center stage in March.

Housing looks good for 2015

Single-family housing construction will see a boost this year.

Kelly Faloon

February 24, 2015

Residential remodeling sees modest growth.

The customer experience: Honesty and extra effort go a long way

Training your staff to provide excellent customer service consistently will boost your reputation.

Kelly Faloon

January 29, 2015

Everyone has bad customer experiences.

Getting rid of the 'Bah Humbug' attitude

Kelly Faloon

December 9, 2014

I admit it. At the beginning of December, I’m more like Ebenezer Scrooge in “A Christmas Carol” than I am Buddy from “Elf.”

Get ready for new water heater regs

Kelly Faloon

November 26, 2014

Be proactive. Get educated and trained.

Learning is a continuous process for you, too

We never stop learning.

Kelly Faloon

November 1, 2014

Back to school.

Vacationing sans cell phone or laptop

The joy of unplugging

Kelly Faloon

August 15, 2014

For some, it’s too easy to let a job overtake what’s outside the job — family, friends, hobbies or vacations. And it’s not really a vacation if you’re constantly checking your smartphone for text messages or emails from work colleagues, clients or feature-interview subjects.