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Recently I visited a plumbing wholesaler that operates a number of high-end showrooms. Like almost every merchandising wholesaler, this company has procedures to include plumbing contractors in the sale.

Like many of you, I have been called a workaholic. However, this couldn't be further from the truth.

I believe hobbies are important, and I take mine seriously. They are important for two reasons:

How well do your project managers, foremen and service techs score on repeats and referrals?

The most engrossing presentation I witnessed at last September's Network '05 joint ASA/PHCC convention in Orlando was a panel discussion sponsored by ASA's Industrial Piping Division.

This has been a wild year. The day after Christmas last year, everyone learned what a tsunami is and the destruction it can cause.

I've had a thorn in my paw ever since I read Jim Olsztynski's Editorial Opinion in the September issue of PM. Jim's main point:

Working with contractors who have put their companies into troubled waters, I've developed an analogy that helps them understand what has to happen now.

I'm one of the loyal readers of “Hydronic Controls” in PM. As a designer of heating systems for the F.W. Webb Co., I refer to Carol Fey's articles frequently, as well as columns by John Siegenthaler and Dan Holohan.

Consumer financing plays an important role throughout the indoor comfort industry, but it is rare to find a plumbing service contractor who offers payment plans for major purchases.