Articles Tagged with ''customer retention''

In a business driven by efficiency and productivity, Cassie Pound believes the greatest competitive advantage is human connection. Learn how her people-first approach to leadership, hiring and customer service has built a culture of trust that extends far beyond the service call.

In the unpredictable economy of 2025, businesses that value their employees gain a competitive edge. In the skilled trades, companies that retain top talent do more than offer higher pay; they create supportive work environments where team members feel acknowledged.

Are you easy to do business with? You might think so, but there's always room for improvement. Here are twelve ways to make it easier for others to work with you. How many do you practice?

Two-way texting, when a customer can proactively text your business and receive a response or have an entire digital conversation, offers a way to bolster client communication and as a result, satisfaction.

Categorized as essential even in lockdown states, home service professionals have to balance protecting the health and safety of their teams with the needs of their customers.

Proven ways to find and retain customers for your service business.