Dwyer-Owens goes undercover at Mr. Rooter

Dina Dwyer-Owens, chairwoman and CEO of The Dwyer Group (parent company of Mr. Rooter), recently appeared on CBS’s reality show “Undercover Boss.”

Dina Dwyer-Owens as Faith, her Mr. Rooter alter ego.

Dina Dwyer-Owens, chairwoman and CEO of The Dwyer Group (parent company of Mr. Rooter), recently appeared on CBS’s reality show “Undercover Boss.” Dwyer-Owens donned company uniforms of Mr. Rooter, Mr. Electric, The Grounds Guys and Mr. Appliance to see life as a potential trainee in the four male-dominated industries.

As a plumbing trainee, the hardest job was replacing a water heater, she told Plumbing & Mechanical; she was pleased she was able to unload the new water heater from the service van herself.

“This journey gave me a whole new perspective on plumbers and the plumbing industry. Plumbers are awesome!” she said. “And I believe there’s a great opportunity for women in the industry - from running a large plumbing franchise like Mr. Rooter to representing us on the front lines and ‘fixing the customer’ by providing a world-class experience.”

Read the entire interview in the Web Exclusives section here.

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Kelly Faloon was a former editor of Plumbing & Mechanical as well as the BNP Media Plumbing Group’s Integrated Content Development Specialist. She also was a former editor of the Radiant Comfort Guide the Radiant & Hydronics Report — both official publications of the Radiant Professionals Alliance — and twice-monthly Radiant & Hydronics eNews, an enewsletter for anyone interested in the world of heating with hot water.

Her editorial specialties included women in plumbing, recruiting for the trades, green construction techniques, water conservation, water treatment, hydronic heating, radiant heating and cooling, snow melt, solar thermal and geothermal.

After a 3½-year stint at sister publication Supply House Times, Faloon joined the PM staff in December 2001 as senior editor. She was named PM’s managing editor in 2006 and editor in 2013.

Previously, she spent nearly 10 years at CCH, a publishing firm specializing in business and tax law, where she wore many hats — proofreader, writer/editor for a daily tax publication, and Internal Revenue Code editor.

A native of Michigan’s northern Lower Peninsula, Faloon is a 1986 journalism graduate of Michigan State University.