Interplay Learning announced the launch of its new In-the-Field Guides. These mobile-optimized, interactive resources are part of a comprehensive, structured development program that extends learning to maintenance technicians at the exact moment they need it most: in the field.

Purpose-built for real-world troubleshooting, these step-by-step digital guides complement structured learning with just-in-time instruction and help reinforce key repair and diagnostic tasks. With an intuitive, mobile-first design, technicians can easily access the guidance they need while on the job, without halting their workflow or waiting for support from a supervisor.

The initial launch focuses on high-demand repair scenarios in the multi-family industry, with training on critical equipment such as electric and gas water heaters, electric ranges, dishwashers, refrigerators, washers and dryers, and heat pump systems. These are among the most common systems technicians encounter in the field and are often associated with service calls that demand quick, confident action. Additional scenarios, including mini split systems, will be added soon to expand support even further.

Each In-the-Field Guide offers a structured, yet interactive experience that walks technicians through identifying system components, locating parts, and taking accurate measurements. At each stage, short knowledge checks are integrated to keep technicians engaged and to reinforce proper decision-making. Most importantly, the guides are fully optimized for mobile devices, making them easy to reference during live troubleshooting without returning to the shop or a training room.

These new guides act as a powerful extension of Interplay’s comprehensive learning program, helping bridge the gap between training and real-world application. By pairing the guides with hands-on instruction, foundational coursework and assessments, organizations create the cohesive learning experience that’s necessary to build true competence and confidence on the job. Together, these tools ensure technicians are not only prepared for the moment but are continuously developing the skills they need to grow and succeed over time.

A well-rounded training program helps companies achieve meaningful improvements in performance and consistency. Teams are better equipped to improve first-time fix rates and reduce downtime. With In-the-Field Guides, they can also reinforce standardized troubleshooting processes on the job while boosting technician confidence and reducing the need for callbacks or outsourcing.

“When something breaks, techs don’t need to pause and search for answers. They need guidance in the moment,” said Doug Donovan, CEO and founder of Interplay Learning. “In-the-Field Guides are designed to extend structured learning into the flow of work, giving technicians real-time, situational support. When paired with foundational training, they help build a more confident, capable workforce that’s ready for whatever the day brings.”

The launch of In-the-Field Guides is a major step in Interplay’s commitment to delivering modern, performance-driven training solutions. More mobile-first tools are already in development and will be released later this year, continuing the company’s mission to meet learners where they are and provide the real-world support today’s technicians need. To learn more, visit www.interplaylearning.com.