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ColumnsPlumbing & Mechanical ContractorBusiness ManagementKenny Chapman: The Blue Collar Coach

The Blue Collar Coach | Kenny Chapman

Clear outcomes for leaders in the new year

Navigating success

By Kenny Chapman
PM 1223 Kenny Chapman Column 2024 wooden blocks

Image source: DigitalVision/Getty Images

December 4, 2023

The transition from one year to the next offers an excellent juncture for leaders globally to contemplate previous achievements, assimilate valuable lessons and recalibrate their focus for the days ahead. Crafting crystal-clear outcomes is an essential activity that can sometimes get eclipsed amidst the everyday humdrum of operational responsibilities. Yet, by diligently delineating well-structured goals and objectives for the upcoming year, you can guide your enterprise toward a path of unmatched growth and prosperity.

The cornerstone of vision-oriented leadership

Vision forms the cornerstone of compelling leadership. It functions as the guiding star in your organizational journey, maintaining the right direction for you and your team. As a business leader, delineating a lucid vision for the new year provides a tangible direction for all. This practice does more than outline your business goals — it demystifies the rationale behind them. As your team grasps the overarching objective and its profound significance, they can better align their efforts and become more emotionally invested in their roles, thereby increasing productivity and fostering a more profound sense of commitment.

A company's vision paints a picture of what the organization hopes to achieve in the future. It is not simply an abstract concept but rather a potent source of inspiration that can drive individuals to strive for greatness. When you, as a business leader, chart out a clear vision for the new year, it's like setting a compass direction for your entire organization. This vision demystifies the end goal and illuminates the path to get there.

It's important to remember that this vision must resonate with your employees at all levels. It should explain not only what you aim to achieve (the 'what') but also why it matters (the 'why'). The 'why' can serve as the emotional glue that binds your team to their work, spurring them to perform their best.

Implementing the OKR framework

Shying away from the ubiquitous SMART goal-setting method, we'll examine an equally robust framework called Objectives and Key Results (OKR). Originating from Intel and widely adopted by Google, OKRs are a powerful tool for setting challenging, ambitious goals with measurable results. At The Blue Collar Success Group, we coach on goals and outcomes using varying models, and this happens to be one that resonates with some of our clients. I hope it does you as well.

To shape your outcomes for the year, aim to ensure they conform to the following components of the OKR framework:

Objective: This encapsulates the comprehensive goal you intend to achieve. The objective should be crystal clear, concise and actionable. For instance, an objective might be, "To ascend to market leadership in our industry." This outlines what you want to accomplish in a clear and tangible manner.

Key Results: These denote measurable actions or outcomes that can help track the progress toward your objective. They are quantifiable, allowing you to determine whether you're on track, ahead, or behind your plans. For instance, for the objective to become the market leader, key results could include: "Increase market share by 15%," "Add an additional trade," or "Increase 5-star reviews by 75%".

Amplifying open communication

Once you've carefully articulated your clear outcomes, it's vital to disseminate this information effectively throughout your organization. This is where open communication comes to the fore. It's important to encourage dialogues about these goals, openly address concerns and invite feedback. Clear, consistent and transparent communication promotes a collective sense of ownership among team members, creating an environment that enables smooth execution.



When you, as a business leader, chart out a clear vision for the new year, it's like setting a compass direction for your entire organization. This vision demystifies the end goal and illuminates the path to get there.



Transparency also helps in mitigating misunderstandings and aligning everyone's efforts towards common objectives. Encourage your team to voice their thoughts, ask questions, and share their own personal thoughts and perspectives. This not only boosts engagement but also fosters a collaborative environment where everyone feels heard and respected. This radically improves productivity and elevates your culture.

Ongoing progress monitoring and regular feedback

Setting clear outcomes is not a one-off task to be forgotten once the new year rolls in. Regular monitoring of progress and strategic adjustments are imperative. By conducting monthly or quarterly reviews, you can keep a pulse on the progress and make timely course corrections as needed. Additionally, recognizing and celebrating small victories along the way serves to keep morale high and maintains an atmosphere of continued engagement and motivation.

Monitoring progress for the sake of progress and not perfection helps everyone win. You will learn, your team will learn and your clients and bottom line will both win. When we wait too long to have "that difficult conversation," it's almost always because we see it as a difficult conversation, not just a conversation for clarity. I decided a long time ago that I want to help other people improve, and I want to improve. If those are both true, which they are, then I must remain committed to open feedback and sharing progress regardless of the specific result of the moment.

Instilling a growth-oriented culture

As your team endeavors to reach the outcomes, remember that challenges and setbacks are inherent aspects of any journey. A culture that views failures as stepping stones toward improvement can be highly beneficial. It can empower your team to face challenges boldly and continue striving towards the set outcomes, fostering resilience and innovation.

Kenny Chapman: The Blue Collar Coach Read More »

Encourage a culture that views challenges as opportunities for growth and mistakes as learning experiences. This growth mindset can empower your team to tackle challenges head-on, fostering resilience and innovation within your organization. We have a saying at our company: "You're either winning, or you're learning." I don't recall where I first heard this, but I believe it to be true. Therefore we are always winning, even when we aren't getting the exact results we want at a specific time. When you shift your perspective, you shift your outcome.

As the new year looms, seizing the opportunity to set clear outcomes for your business can put you on the path to success. With a well-articulated vision, strategically structured OKRs, a culture of open communication, regular progress reviews, and a growth-oriented environment, you can significantly enhance your organization's journey.

Although the task may initially seem daunting, please know that the rewards — an engaged and motivated team, streamlined operations and sustained business growth — make the effort so worthwhile. Gear up with your excitement and your planning tools, rally your team and set the stage for a year defined by clarity, focus and remarkable growth!

KEYWORDS: apprenticeship business coaching contractors leadership recruiting workforce development

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Kenny Chapman, "The Blue Collar Coach," is an award-winning industry coach and trainer, as well as founder of The Blue Collar Success Group, a business-development organization for in-home service contractors. He is the author of In-Home Sales Acceleration and The Six Dimensions of C.H.A.N.G.E. and specializes in helping business operators become true business owners. Visit Kenny's website for free sales and leadership resources, or call 877-968-2244 to see how Kenny and the BCSG team can help you improve your company and better your life.

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