Moen announced it has been named one of the winners in the 17th annual National Preferred Partner Survey conducted by David Weekley Homes, one of the nation’s largest privately held home builders. The survey recognizes field and manufacturing partners that have consistently operated at world-class levels, as determined by the home builder’s supplier evaluation platform. This comprehensive process evaluates companies in the areas of quality and customer service. David Weekley Homes presented Moen with the award for this significant achievement at a ceremony on Aug. 24.
“At Moen, we’re committed to going above and beyond for our customers, always thinking about what’s next to bring them the latest thoughtfully designed innovations while maintaining the highest level of quality and customer service,” said Mark Davis, senior strategic account manager, Moen. “We are so incredibly honored that David Weekley Homes has chosen to recognize our dedication by naming Moen as a National Preferred Partner.”
The National Preferred Partner Survey format was updated in 2020. The new system features two questions with a 1-to-5 rating. The survey is sent to David Weekley Homes team members that are currently doing business with partners in their market. Every quarter, partners are shown their results and ranking relative to National Preferred Partners in their industry as well as the contact information for each David Weekley Homes team member who completed an evaluation for them.
The evaluation process involves a comprehensive system of feedback and discussion to measure excellence. Partners that receive the highest scores throughout the year are presented with the prestigious National Preferred Partners Award. While 140 companies were evaluated, only 12 – including Moen – were named National Preferred Partners in the manufacturing category, rising to the top of the ranks for exemplifying best-in-class support and superior products.
“Our reputation has been built on providing our homebuyers with a quality product and a positive customer service experience. As a National Preferred Partner, Moen has played a critical role in helping us acquire and maintain that reputation,” said John Schiegg, vice president of Supply Chain Services for David Weekley Homes. “Simply put, our National Preferred Partners like Moen help to make our homebuyer’s dreams a reality. We are so thankful to Moen for a job well done.”
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