You may think you are too small to have a fleet manager, or so big you need a full-time fleet manager, and neither of those things is necessarily true.

By the time you read this, most people’s New Year’s resolutions or goals will be a distant memory, and they’ll be back to doing the same things they said they weren’t going to do. 

I’ll admit it. I was skeptical that distance learning could be a worthwhile experience for service contractors. 

The conversation typically goes like this: The owner tells me, “Al, I don’t know if I can get buy-in here for the operating manuals.”

With every new consulting client, I begin our work by asking the following: “How are you judging your staff’s performance?”

Bad attitudes are everywhere, or so it would appear. In most cases, it is based on nothing other than your opinion. 

One of the most common things I see when I begin my work with a new contracting client is the resistance to train employees. 

What is finally going to fix things at your company? 

“Hire willing people and provide them the skills — as opposed to hiring spoiled, experienced people with skills and behavior problems.” 

Everything in business is important! Not everything in business is urgent — thank heavens!