In this episode of And So It Flows, Jennifer Harrison, vice president of merchandising, and Kaytee Gray, vice president of fulfillment operations at SupplyHouse.com, offer a behind-the-scenes look at how digital merchandising and fulfillment strategies are evolving to meet the needs of today’s contractors. Harrison explains how online merchandising removes friction for pros in the field by putting expert-level product information directly at their fingertips. By leveraging customer search behavior, curated product data, and simplified navigation, SupplyHouse.com helps tradespeople quickly identify the right products without becoming overwhelmed — reducing “analysis paralysis” and supporting confident, on-the-job decision-making.

In this episode of And So It Flows, Tim Savage, electrical outside sales representative at Lock Supply Co., shares a ground-level view of how artificial intelligence is actually being used in distribution today. With firsthand experience in the trades — including electrical, HVAC and general contracting — Savage understands the urgency contractors face when materials, answers or substitutions are needed immediately.

In this episode of And So It Flows, host Natalie Forster sits down with Spencer Pope, manager of technical support and training at Bradford White, to explore how education and workforce development are evolving across the plumbing, HVAC, and mechanical trades. Drawing on nearly 15 years with the manufacturer—and a background as a service contractor—Pope outlines the industry’s most pressing skills gaps, particularly the growing shortage of technical expertise as experienced technicians retire and fewer new workers enter the field with hands-on foundations.

How can the plumbing and mechanical industries close the skills gap and build a stronger workforce for the future? In this episode, we talk to SVP of Marketing at Oatey, Katherine Lehtinen, about the power of collaboration: from manufacturers and educators to trade nonprofits and influencers.

Newly inducted into the Women in Manufacturing Hall of Fame, Taco's CEO, Cheryl Merchant, tells all in this podcast conversation. From her humble beginnings to working her way up the manufacturing ladder in various industries, her thankful nature and risk-taking business mindset has led the Taco Family of Companies to continued success.

Xylem’s Derrick Oberdorf and Jennifer Freres unpack the trends driving smarter, more sustainable commercial building systems, and the solutions helping design them, including smart pumps powered by Xylem’s hydrovar® X motor.

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Listen as Matt Baranuk, the Portfolio Director at A. O. Smith, discusses the latest trends in commercial water heating and how A. O. Smith is leading the way with upcoming product launches and innovations.

Matt is committed to helping the industry, and A. O. Smith deliver hot water to those who need it—whether heating water, driving sustainability, or finding new ways to improve how we all interact with these products daily.

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