The partnership promises to ease the skilled-trades labor-shortage gap by instantly providing education, coaching, documents and technical manuals directly to field service technicians through XOi’s Vision app.

More than 1,500 members and employees attended virtually, bringing the grand total of attendees to nearly 2,000 people.

In August, Nexstar Network announced Julian Scadden would replace Jack Tester as president and CEO, effective Nov. 1. Plumbing & Mechanical Chief Editor Nicole Krawcke recently chatted with Scadden about his background and leadership goals for the organization.

Julian Scadden will be named president and CEO on Nov. 1.

As with everything in life and business, we have a choice to make. Are we going to be impacted by what’s going on around us, or are we going to have an impact on what’s going on around us?

Eleven years ago, Edmonton, Alberta-based Capital Plumbing & Heating was in a tough situation — the company was not making money. 

A strategic plan allows you to be proactive in controlling your business, instead of reactive.

How could you be losing your most important customers if you’re bending over backwards to ensure people get service completed on their schedule?

You pull up to your business at 7:00 a.m. and see that your service trucks have already left. 

Said differently, a business must create and maintain a culture of continuous improvement.