Things like timeliness, on-budget delivery, superb communication skills and flexibility all convey a contractor’s approach and their execution capabilities. As such, the success of every project boils down to planning.

Plumbing contractors are not known for their marketing prowess, yet marketing can drive more calls. The simplest marketing might be the sales promotion. Here are the steps.

Educating the homeowner(s) establishes trust, and trust trumps price so their sticker shock can be tolerated.

The challenge for most of us can be identifying how we foster an abundance mindset—a key ingredient to achieving success—in our daily lives and workplace cultures.

Businesses that will most benefit from using Hourly include construction, contracted services, transportation and trucking, food service, and retail stores among others. 

In my years in the workforce, I’ve had jobs with amazing bosses and managers. On the flip side, I’ve also had terrible managers who made me question whether or not I wanted to stay in that organization.

For business leaders in the plumbing contracting industry, it is crucial to understand that problems always hold solutions. Instead of shying away from them or seeking ways to avoid bumpy roads and obstacles, we should embrace challenges.

Over the years, I've had many homeowners read my books and then write to tell me they knew more about their system than the contractors that came to their houses. This was particularly true when it came to steam heating.

A few weeks back I was having a conversation with a plumbing and HVAC contracting business owner. During the beginning of our discussion, he abruptly told me, “I just use ChatGPT to do your job.”

I never started my business with the intention of selling it. In 2005, I started Hornback Plumbing with three employees, and I started the business because I loved plumbing. I have a son who works with me, and I’ve always wanted to pass the baton to him.