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Home » Topics » Columns

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Stop losing customers

Kenny Chapman headshot with a white round border frame, 200x200
Kenny Chapman
June 2, 2015
Create a service experience that prevents them from straying.


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Follow up for an endless stream of sales

Adams Hudson
May 29, 2015
Following up with the customer is essential to this process.


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Single-family homeownership declining

Morris Beschloss
May 29, 2015
Labor union membership in decline.


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The problem with standardizing

The challenge, though, was the steam didn’t agree with the pipe size.
May 21, 2015
One size does not fit all when it comes to steam heat and pumps.


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Piping for wood-fueled biomass boiler systems: Part 1

The market for high-efficiency boilers that burn cordwood, wood pellets or wood chips is growing in North America
John Siegenthaler 200x200 author headshot on a white background.
John Siegenthaler, P.E.
May 21, 2015
An elegant piping approach for wood-fueled biomass boiler systems.


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The importance of positive thinking in business

I never made a putt I didn’t think was going in.
7 Power Blog
Al Levi
May 21, 2015
When I was learning to be a technician, it wasn’t my skills that would sabotage me; it was my fear and negative thinking.


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Working in the trades is all about perception

Kelly Faloon
May 15, 2015
Marketing the trades as a career opportunity.


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Water quality issues

Not only can an excess amount of these chemicals affect people’s health and well-being, they can severely damage plumbing fixtures and water-using appliances.
Kelly Faloon
April 27, 2015
Add water treatment to your list of services.


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Monitor your business plan

In the service business, it can be feast or famine.
Jim Hamilton
April 27, 2015
Understand your seasonality and adjust your action items.


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How to Increase online reviews

Why don’t more reviews get posted online?
Kenny Chapman headshot with a white round border frame, 200x200
Kenny Chapman
April 27, 2015
Help your techs become comfortable asking for reviews.


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