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Service techs get penalized by busybodies with too much time on their hands.

A last-minute phone call and Carol saves the day.

Moving out of our comfort zones and into areas where real change happens can lead to real success.

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Should plumbers have a college degree?

Big surprises await those who use high flow-resistant, low-mass hardware into a traditional header-type piping layout.

Carol has more fun in class with the Back Row Boys.

Keep your company name in front of the customer.

It's apparent where the future chiefs will come from, but how about the Indians?

Time and profits are wasted as your employees look for tools and material on the jobsite.