Imagine bidding a job to supply and install all the plumbing, heating and air conditioning for a new home or building, without any drawings, plans and specifications to go by.

We’ve discussed many do’s and don’ts of recruiting.

There are two kinds of people in this world: Those who have an opinion, for or against Microsoft.

These concerned business people came to talk about their symptoms — low margins, tough competition, difficulty keeping good techs, etc.

I am astounded at how far, how fast, the Radiant Panel Association has come in just a few years of existence.

Not only do good employees want to be measured, they also want to be rewarded fairly for what they do.

My wife assumes that by now every plumber in the world knows that air chambers don’t work.

Here are excerpts from that customer’s letter, in italics, followed by my assessment.

I often hear service and repair business owners complain they do a lot of business, but don’t make any money.

What are the obstacles to paying your employees what they are worth?