Plumbing and heating pros are learning to differentiate themselves from the competition with the help of a new series of five E-Learning courses from Steve Coscia, author of the “HVAC Customer Service Handbook” and guest blogger at PMmag.com.



Delivering great customer service is easier and more affordable. HVAC professionals are learning to differentiate themselves from the competition with the help of a new series of five E-Learning courses from Steve Coscia, author of the “HVAC Customer Service Handbook” and guest blogger at PMmag.com.

All company employees can be enrolled for only $19.95 a month. Coscia’s unique audio/visual content delivery has made this E-Learning an instant favorite among HVAC contractors and distributors worldwide.

Coscia’s new courses meets HARDI’s requirements for Level 3 counter certification program. In addition, the National OilHeat Research Alliance (NORA) recently approved Coscia’s a new E-Learning Customer Service courses for CEU accreditation.

“The lessons are educational, concise and they hold your interest. It is a good learning tool for service technicians and dispatchers,” says Greg Phebus from Carroll Home Services a heating and cooling company in Baltimore, Md.

Don’t miss this latest offer for continued education. For more information go to www.coscia.com, call Steve Coscia at 610/853-9836 or e-mail him at steve@coscia.com.