Targeted specifically for p-h-c contractors and managers, PHCCCONNECT2019 is co-locating with the 2019 RSES Conference & HVACR Technology Expo and RPA joins again to host radiant/hydronics education tracks. There will also be Quality Service Contractors tracks. Take a look at the RPA and QSC sessions here:

October 1st, 2019 | 9:00 a.m. - 12:00 p.m.: QSC Continental Breakfast and Behind-the-Scenes Tours of the Indiana University Natatorium and the St. Vincent Dolphin Pavilion at the Indianapolis Zoo

These informative behind-the-scenes tours will offer QSC Members the opportunity to see the workings of two of Indianapolis’ incredible facilities. The IU Natatorium, completed in 1982, has been recognized as one of the fastest pools in the world with World and American records having been set by athletes from many countries.

Also featured during this QSC Members-Only activity will be the St. Vincent Dolphin Pavilion at Indianapolis Zoo, boasting the nation's largest Shark Touch Pool and the world's only underwater dolphin viewing dome. Continental Breakfast and transportation will be provided. Don't miss out on this unforgettable opportunity! Registration is limited. Pre-registration is required.

Session Type: Tour | Session Capacity: 55

October 1st, 2019 | 1:00 p.m. - 5:00 p.m.: QSC Commercial Service Peer Group Discussion

QSC Business Coach Beth Dobkin and QSC Board Member Deidra McElroy will lead open and informative discussions among contractors who have a commercial base of at least 50%. Topics will include issues that are common to the commercial contractor that aren’t standard for a residential contractor.

Session Room: Chamber
Session Type: Meeting

October 2nd, 2019 | 7:30 a.m. - 8:30 a.m.: Quality Service Contractors (QSC) Member Breakfast

Breakfast is the most important meal of every day and mixing and mingling are the most important parts of each QSC event! Start your day off right with other QSC Members as they plan their day, reflect on prior goings-on and exchange ideas with contractor peers and industry partners. Enjoy! Registration is limited and pre-registration is required.
Sponsored by Milwaukee Tool 

Session Room: Grand 1
Session Type: Breakfast | Session Capacity: 120

October 2nd, 2019 | 7:30 a.m. - 5:00 p.m.: Service Contractors Central - Powered by QSC

Service Contractors Central will provide the hub for all QSC Members to network, have fun, learn and connect with current and soon-to-be friends. This Indy-themed area located in the heart of the Westin Indianapolis, will boast virtual reality games, high energy and an IndyCar competition that will send one QSC Member home with bragging rights. So, get ready to start your engines and fasten your seat belts, a fast and furious time is certain to be enjoyed by all! 

Session Room: Capitol II
Session Type: QSC

October 2nd, 2019 | 8:30 a.m. - 10:30 a.m.: QSC Service Performance Roundtable Discussions

Ever feel like you’re missing out on something, but you can’t quite put your finger on what it is? This session will help you eliminate that fear in Indianapolis and inspire conversation on lots of great ideas that will never be forgotten! Led by QSC Business Coach Les Hanks, interactive and inspiring Service Performance Roundtable Discussions will identify, explore and create best practices centered on some of the hottest topics in the industry to include managing toward your bottom line, controlling labor costs, capturing your employee’s investment, engagement in the company and many more! 

Take part and take home a vital and actionable plan with unique ideas that will invigorate your team’s connection, commitment and the diligent spirit needed to give every customer a superior, high-quality experience.

Session Room: Capitol II
Session Type: Seminar

October 2nd, 2019 | 10:30 a.m. - 11:00 a.m.: Quality Service Contractors (QSC) Networking Break

Power Up! This break will give you those few extra moments needed to spend time with industry cohorts and refresh your energy. Visit and enjoy while catching up with old and new friends. Sponsored by Federated Insurance.

Session Room: Capitol II
Session Type: QSC

October 2nd, 2019 | 11:00 a.m. - 12:00 p.m.: Quality Service Contractors (QSC) Education Session – Inventory Control Basic Training

Joe Hodes, president of Hodes Company and an active and supportive QSC Associate member, will deliver this hour-long anecdotal session that will assist attendees in improving inventory control systems, helping them communicate the importance of inventory management with their staff, and a host of other “tricks of the trade” regarding effective control tips and best practices. Joe designed the processes and the systems that he will present as they were based on his first-hand experiences. “I hated seeing too many service companies and contractors waste time and money on parts management” says Hodes. “As a distributor, one of our core areas of expertise is inventory control; it’s what we do all day, every day.” Learn from this industry veteran during this presentation and prepare to be more successful in this area of your business.

Session Room: Capitol II
Session Type: Seminar

October 2nd, 2019 | 12:00 p.m. - 1:30 p.m.: Quality Service Contractors (QSC) Networking Lunch

Nothing promotes relationship-building like the opportunity to “break bread” together. QSC Contractors and Industry Partners value these interactions as vitally important. These conversations allow for open and innovative communication about industry trends and the exploration of new and different innovations with peers and other like-minded industry professionals. This networking lunch, sponsored by Scorpion, will help continue the interactive and collaborative QSC spirit. Registration is limited and pre-registration is required.

Session Room: Grand 2
Session Type: Lunch | Session Capacity: 120

October 2nd, 2019 | 1:30 p.m. - 2:00 p.m.: Quality Service Contractors (QSC) Update – Making the Most of QSC Membership

Questions? Confusion? Ideas? This QSC Membership Benefit overview and update, led by QSC Program Director Dave Chic, will give QSC Members the opportunity to be heard, to listen and to weigh-in on the latest and greatest in the QSC world. Come prepared to share and don’t forget, all ideas are good ideas when brainstorming!

Session Room: Capitol II
Session Type: Seminar

October 2nd, 2019 | 2:00 p.m. - 3:30 p.m.: Quality Service Contractors (QSC) Education Session – Hearing is Not Enough - Overcome Objections and Take Control by Listening

All too often we tend to hear but not listen to what’s being said. This solution-based and eye-opening workshop will take a look at the negative impact that this can have in all aspects of your business and perhaps in your interpersonal experiences as well. From engagement with employees to the handling of objections presented by your customers, tips and practices on how to increase how (and if) others hear you will be explored. Session leader Tim McGuire, VP of Content and Community with Pointman, will delve into how to recognize the behaviors that prevent true listening and share tried-and true techniques for breaking these patterns, resulting in stronger relationships with team members and customers.

Session Room: Capitol II
Session Type: Seminar

October 2nd, 2019 | 3:30 p.m. - 4:00 p.m.: Quality Service Contractors (QSC) Networking Break

Gear down for the evening’s events with friends and colleagues. Your QSC relationships will flourish during these networking activities so don’t miss out – join your friends and prepare for an evening of fun. Sponsored by Federated Insurance.

Session Room: Capitol II
Session Type: QSC

October 2nd, 2019 | 5:30 p.m. - 7:30 p.m.: Quality Service Contractors (QSC) Product and Technology Showcase Scavenger Hunt

QSC Members will enjoy time in this area gathering information from and visiting with valuable QSC Industry Partner contacts … and they might also enjoy winning gift cards and prizes too!

Session Room: Hall B
Session Type: QSC

October 3rd, 2019 | 10:00 a.m. - 2:00 p.m.: Quality Service Contractors (QSC) Product and Technology Showcase Scavenger Hunt

QSC Members will enjoy time in this area gathering information from and visiting with valuable QSC Industry Partner contacts … and they might also enjoy winning gift cards and prizes too!

Session Room: Hall B
Session Type: QSC

October 3rd, 2019 | 3:15 p.m. - 4:30 p.m.: Quality Service Contractors (QSC) Education Session – Energize Your Team and Shatter Sales Records

Are you struggling with hiring and retaining good talent? Are your sales translating into profit? QSC Business Coach Franc Exley will lead this reflective session supported by facts, figures and anecdotal situations that will invoke empathy, creativity and the forward-thinking that will result in increased loyalty, cohesiveness, and success. Attendees will benefit by becoming more aware of: How to increase revenue without hiring more technicians; Ways to enhance profitability while increasing revenue; How to develop a roadmap identifying alternate revenue sources; and Tools for creating employee retention and career pathing plans.

Session Room: Capitol II
Session Type: Seminar

October 3rd, 2019 | 5:30 p.m. - 7:00 p.m.: Quality Service Contractors (QSC) Contractors Central Happy Hour

Sponsored by Bradford White, this networking and prize-filled function is touted as a QSC@CONNECT favorite. Hear all about innovation, products and services while enjoying food, libations, entertainment and prize give-aways. Registration is limited and pre-registration is required.

Session Room: Capitol II
Session Type: Reception