So, what is continuous improvement? William Edward Deming is considered by many to be the godfather of continuous improvement. I had the opportunity to attend a Deming Lecture at a local community college in 1990, about six months after I met my business mentor Frank Blau. Both men are icons in my life, along with my father, Big Ray. Big Ray taught me the trade, Frank Blau taught me how to become a businessman, and Edward Deming taught me about the processes of improving my business
Though implementing new processes into your business can often be a simple task, implementing changes to existing processes is a different beast altogether, especially if you don’t have the right culture in place.
