The Plumbing-Heating-Cooling Contractors — National Association (PHCC) Educational Foundation’s recently launched online platform, PHCC Academy, includes an expanded focus on customer service and soft skills in the apprentice eLearning courses by partnering with industry leader Steve Coscia and Coscia Communications.
“The greatest impact of the PHCC Academy adding Coscia’s curriculum is that existing and incoming students will have online access to the most relevant soft skills and customer service training in the industry,” PHCC Educational Foundation Assistant Vice President Merry Beth Hall said.
“Employers value soft skills more than ever before,” Coscia said. “Apprentices that have good soft skills will earn more money in their careers and maximize profits for their employers. The courses’ innovative and engaging instructional design makes it easy for students to learn these critical skills.”
The PHCC Educational Foundation and the PHCC Academy focus on workforce development, management education and technical training to advance the growth and career success of those employed in the plumbing and HVAC industry by leveraging technology to give access to students on demand.
“Our goal is to make learning accessible, convenient and engaging for our students,” Hall said.
With this partnership, the next generation of apprentices will have access to an updated well-rounded curriculum and be fully trained with expert customer service skills to meet the specific needs of consumers, vendors and employers.
For more information about the PHCC’s eLearning opportunities, visit