Articles by Phil Hotarek

Understanding where business intelligence leaks occur can help contractors improve cash flow, strengthen margins and make smarter operational decisions.

You can teach anyone to sweat a copper joint or wire a circulator pump. What’s much harder to teach is attitude, curiosity, pride in craftsmanship, and the ability to make a customer feel at ease.

Not every ride-along ends in a hire, and that’s by design. Last year, a candidate with over 20 years of experience applied. On the phone, he nailed every question with the right answer and knew what to say to capture my attention. His resume looked solid, so I invited him for a ride-along. But when he joined our team, the cracks appeared.

Gen Z is reshaping the workforce by opting for trades like plumbing instead of costly four-year degrees. With rising tuition and student debt, they’re seeking immediate job opportunities, which presents a tremendous opportunity for our industry. If you're not tapping into their potential, you're missing out.