The Lovely Christy and I have had the great fortune of walking many piers in our time together. One of our favorites is in Huntington Beach, California. The energy of a pier is great, with many different types of people, all doing what they came for.
When the COVID-19 pandemic struck, the world drastically changed as businesses shut down and employees moved to work-from-home settings. Once used mostly by the tech industry, video chat software companies such as Zoom, Go To Meeting and Microsoft Teams saw huge increases in demand as people began using these services for work, school and even to stay in touch with family members. Even doctor’s visits became virtual.
Let’s be honest. The trades are the inventors of 'remote work.' For decades, we’ve been dispatching remotely while technicians are awarded company vehicles to drive home each evening. They begin their mornings from the comfort of their own homes by receiving their work log for the day through walkie-talkie, text, email, slack, pager… remember those? Shoot, we’re awesome — others should take note!
We’ve all been taught that the most important things we can do in business are taking the best possible care of our customers and running the business operations as efficiently as possible, right?
During the show, Power Selling Pros Head of MarketingZac Garside listens to customer service calls and discusses how the CSR could have improved the experience.
The COVID-19 pandemic has irrevocably changed the economic landscape of the entire world. Small businesses were among the hardest hit by government forced closures, labor shortages and rising inflation.
Not too long ago, the plumbing industry relied strictly on analog processes. Every job was manual, from installation and repair to dispatch, invoicing and accounting. In 2022, the plumbing profession now runs on advanced technologies that range from thermal-imaging leak detection to smart water heaters and trenchless pipe repair.
The most universal characteristic of a plumbing company in 2022 is a dearth of job candidates. Do not complain about it. Do something. Here are 12 things you can try.