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Home » business administration

Articles Tagged with ''business administration''

Kenny Chapman

Kenny Chapman: Help your techs improve client connection

Provide the highest level of service and professionalism.
Kenny Chapman
Kenny Chapman
September 24, 2020

If you’ve owned or managed an in-home service business for any amount of time, you know there are always opportunities for growth in multiple areas within your company. 


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The 7-Power Contractor

Al Levi: Attitude versus behavior: What’s the difference?

Let go of the broken method of paying attention to attitudes.
7 Power Blog
Al Levi
September 21, 2020

Bad attitudes are everywhere, or so it would appear. In most cases, it is based on nothing other than your opinion. 


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Christoph Lohr

Christoph Lohr: What is strategy?

Businesses need cohesive strategy to become successful.
Christoph Lohr headshot
Christoph Lohr
September 8, 2020

Strategy, in my experience, is vastly misunderstood. I often see strategy thought of as “marketing strategy,” and it is applied to business development efforts only, or it is considered to be “not-applicable” as conditions on the ground are changing too quickly to “make a long-term plan” and then not change from it. 


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Nicole Krawcke

Nicole Krawcke: There’s always room for improvement

Set aside time this month to learn something new.
Nicole Krawcke head shot 2024
Nicole Krawcke
September 2, 2020

I’m normally a voracious reader — of anything fiction. Actually, I’m a huge science fiction and fantasy nerd. 


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Matt Michel

Matt Michel: Stop plumbing now

Get out of the truck and build a business.
Matt Michel
Matt Michel
August 28, 2020

Plumbing is what you do. It’s what you are good at. You are proud of that LMP designation, and should be. Now, it’s time to stop plumbing. 


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Kenny Chapman

Kenny Chapman: Build a team of “in-home experts”

Train your front line to understand the fact they are true experts.
Kenny Chapman
Kenny Chapman
August 26, 2020

Right now, there is a lot of confusion in the world. People don’t necessarily know which “experts” to trust or what to believe. 


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Mr Rooter 1

Business as usual in unusual times

How our essential plumbing business makes it work during the global pandemic.
Mike Kolakovic Vesna Kolakovic
August 25, 2020

Here are nine ways our essential business has continued to safely serve customers in Mississauga and Etobicoke, Ontario, during these unprecedented times.


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The 7-Power Contractor

AL Levi: What if I train them and they leave?

Training is not optional for service contractors.
7 Power Blog
Al Levi
August 20, 2020

One of the most common things I see when I begin my work with a new contracting client is the resistance to train employees. 


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Training

Training in a post-pandemic world

Ongoing training is required to prevent lost profits and customers.
Matt Koop
July 29, 2020

Over the past 10 years, I’ve had the privilege of training several thousand tradespeople a year in the areas of communication, technical expansion and buying habits of consumers today. 


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Matt Michel

Matt Michel: 7 simple steps to improve your plumbing business

The importance of basic blocking and tackling.
Matt Michel
Matt Michel
July 27, 2020

The coronavirus has captured most of the discussion in the trade press since the lockdowns began. It should have — it’s been the overriding event. 


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    • WATER TREATMENT
    • PMC COLUMNS
      • Dave Yates: Contractor’s Corner
      • John Siegenthaler: Hydronics Workshop
      • Kenny Chapman: The Blue Collar Coach
      • Matt Michel: Service Plumbing Pros
      • Scott Secor: Heating Perceptions
  • ENGINEERS
    • CONTINUING EDUCATION
    • DECARBONIZATION | ELECTRIFICATION
    • FIRE PROTECTION
    • GEOTHERMAL | SOLAR THERMAL
    • PIPING | PLUMBING | PVF
    • PME COLUMNS
      • Christoph Lohr: Strategic Plumbing Insights
      • David Dexter: Plumbing Talking Points
      • James Dipping: Engineer Viewpoints
      • John Seigenthaler: Renewable Heating Design
      • Lowell Manalo: Plumbing Essentials
      • Misty Guard: Guard on Compliance
  • RADIANT & HYDRONICS
    • RADIANT COMFORT REPORT
    • THE GLITCH & THE FIX
  • INSIGHTS
    • CODES
    • GREEN PLUMBING & MECHANICAL
    • PROJECT PROFILES
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