Customer service speaker and trainer Steve Coscia’s “Contractor Soft Skills” DVD is divided into five segments.



Soft skills are behaviors such as attitude, proper attire and conveying empathy. Customer service speaker and trainer Steve Coscia’s “Contractor Soft Skills” DVD, released last fall, is divided into five segments. The DVD delves into easy-to-grasp psychological aspects of customer perception along with the manifestations of how customers perceive value. www.coscia.com