Noritz America announced the release of its Online Residential Level 1 (R1) tankless water heater training for plumbing and heating contractors. The Noritz University course will supplement personal training by Noritz sales personnel, allowing those tradespeople who are unable to attend in-person sessions the ability to gain and deepen their tankless knowledge quickly and effectively.
The training sections offer a complete overview of tankless technical information, including an introduction to the entire Noritz product line and guidance on proper sizing and installation for residential applications. Also discussed are common maintenance issues related to water quality and key product benefits.

Intended to help contractors avoid common installation problems, the training also will enable them to avoid frustrating and costly callbacks.

“The training is useful for contractors of all levels of experience because we continue to develop and improve our technology,” says Jason Fleming, marketing manager for Noritz America. “Now there’s a new way to get the right information quickly and efficiently without always having to travel to a Noritz facility or a distributor location.”

The Noritz website will host the training slides, which also furnish information on a shortcut to training signup and available courses, as well as the benefits of participating in the company’s PROCard rebate program.
A checkpoint quiz at the end of the module allows contractors to complete their education courses in order to be listed in the “Find an Installer” section of the website, while also elevating their status as PROCard members.

The 45 training slides in the new R1 program take approximately an hour to complete, according to Fleming. Topics include: Noritz product lines; installation issues such as sizing, gas, combustion air, PVC considerations, venting and special applications; and maintenance issues such as water treatment and a descale procedure.
Noritz intends to expand its instruction on these key tankless topics in future courses.
“It’s always beneficial to get the latest on our products,” says Fleming. “The more a contractor knows, the easier it is for him to sell his knowledge, skills and services.”

For more information on the new Online Residential Level 1 training program, visit