Using Airtuit's wireless application server, BlueDot field technicians have the ability to accept jobs, update the status of open jobs and close assigned jobs. They can also initiate invoicing cycles and communicate with central dispatch over any Web-enabled mobile device, such as a cell phone or personal digital assistant. The company claims this will provide productivity gains and improve customer service.
BlueDot To Use Wireless Technology In The Field
BlueDot, a division of NorthWestern Corp., announced the rollout of a wireless initiative that will enable its field service personnel to interact with corporate systems from remote locations, thereby automating work-order management. The company is partnering with Airtuit, a provider of wireless data solutions in the field service industry.