QSC - The 'Best Of The Best'

By Katie Rotella

With its membership numbers continually on the rise, the Quality Service Contractors can indeed qualify the "power" in its Power Meetings. Gaining 16 new members since its last meeting in February, QSC's Power Meeting XIII in Denver, Colo., saw 35 first-timers attending the three-day seminar, and welcomed 125 attendees and nine sponsors.

QSC, a subgroup within PHCC-National Association, is aimed at residential service members and entails its own separate dues of $3,000 annually. This most recent meeting September 21-23 began with an overview of the group's second annual member survey by Grandy and Associates, which took a look at how members currently operated their businesses and also how QSC has affected the membership's success in the areas of pricing, software and Internet usage.

The meeting included several worthwhile speakers and seminars in the areas of selling, business insurance needs, product warranties and various other business management tools. Members learned from one another as well with a panel of members dispensing customer service tips.

QSC trustee Paul Nebrasky educated fellow members on a recent addition to his business - CO testing. Many attendees were interested in how to take part in this aspect of the industry and make a profit while keeping customers safe and alive.

This sharing of ideas among members is one of the most important benefits that comes with joining peer groups of similar companies. QSC members prosper from the opportunity to interact with non-competing companies around the country facing similar challenges.

Executive director Charlie Wallace reinforced this notion of peer group education when he called the group the "best of the best."

QSC's Power Meeting XIV will take place in February in Orlando, Fla., at the Coronado Springs Walt Disney World Resort. For more information, contact the organization at 800/533-7694 or visit the new Web site of QSC at www.qsc-phcc.org.