Schedule Engine, a home services booking solution, announced Schedule Engine Live Voice, a new industry-trained call support solution built for contractors, by contractors.
With customizable call scripting, scheduling integrations and emergency on-call escalation workflows featuring industry-trained experts, Schedule Engine Live Voice makes it easy for contractors to deliver their best customer experience around the clock while increasing efficiency for dispatchers and technicians.
“The home services industry is undergoing a radical shift. Contractors are challenged to meet the rising expectations of homeowners,” said Austin Haller, founder of Schedule Engine. “By integrating with Schedule Engine’s live chat and online booking options, Schedule Engine Live Voice is the only true multi-channel booking solution for home services contractors. In addition, Live Voice’s industry-trained and certified experts provide the same experience as a top-performing internal CSR.”
Schedule Engine Live Voice features automated messaging notifications and field service management integrations that ensure dispatchers and technicians can complete jobs efficiently. The easy-to-use dashboard provides service managers with real-time access to all of their inbound activity, including access to call recordings.
“We understand the pain points that home service contractors encounter, and we designed Schedule Engine to help them overcome the industry’s specific challenges,” Haller said. “Schedule Engine Live Voice is an all-in-one communication service that allows them to offer the same high level of service when customers need it most.”
Schedule Engine empowers home services professionals to enhance customer experience and increase efficiency with its support solution featuring smart online repair and sales scheduling and live expert support.
For more information about Schedule Engine or to schedule a demo, visit www.scheduleengine.com.