Jobber, a provider of job tracking and customer management software, released its Home Service Economic Report: Spring 2020 Edition, which showcases market trends and insights pertaining to home service businesses in the first half of 2020. Findings within the report are broken down by cleaning, green, and contracting segments – all of which saw double digit year-over-year growth in new work scheduled during the month of June, an early indicator of the health of these businesses.
“Although we have not yet seen the full impact that the COVID-19 pandemic will have on small businesses, the home service category has already shown great resilience over this past quarter,” says Sam Pillar, CEO and co-founder at Jobber. “Barring any unforeseen setbacks, the category is on a strong path to recovery and, in many industries, has reached and even exceeded pre-pandemic growth levels. Our hope is that the entrepreneurs within Home Service are feeling some relief and continue to see improvements in their business throughout the third quarter and beyond.”
Jobber’s Home Service Economic Report is compiled using proprietary performance data aggregated from more than 90,000 home service professionals the platform serves. Category performance is also compared to the U.S. GDP and other major categories for context. A few key findings from the quarterly report in the contracting segment include:
- A steep decline in new work scheduled when the stay-at-home orders came into effect, particularly in April, which saw a 23% decline year-over year;
- Revenues were impacted in both April and May where growth fell to -15% year-over-year, roughly 25% below where they were projected; and
- New work being scheduled quickly turned around in May, and spiked in June to 14% year-over-year growth, a record high in 2020.
“Home Service has weathered the storm much better than many major categories in terms of revenue growth, consumer spending and employment,” said Abheek Dhawan, vice president of business operations at Jobber. “Many of the services our customers provide are essential to their community’s health and safety, which has become even more important as we all spend more time at home.”
To download the full Home Service Economic Report: Spring 2020 Edition, visit https://getjobber.com/home-service-reports/july-2020/.
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