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Home » Keywords: » customer service

Items Tagged with 'customer service'

ARTICLES

01 PM 0923 Guest Editorial Bradford White feature
Guest Editorial | Louise Prader

Meeting homeowner expectations in a time of constant change

Contractors must build trust with customers in order to grow their businesses.
Louise Prader
Louise Prader
September 8, 2023

The trends that shape our industry are changing at a faster pace than ever before.


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PM 0723 Dan Holohan Column feature image

Dan Holohan: Do you prefer educated customers?

Contractors weigh in on customer education preferences.
Dan Holohan
Dan Holohan
July 5, 2023

Over the years, I've had many homeowners read my books and then write to tell me they knew more about their system than the contractors that came to their houses. This was particularly true when it came to steam heating.


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ChatGPT

Nicole Krawcke: ChatGPT: Revolutionizing the plumbing industry

Free OpenAI language model can help plumbing and HVAC contractors excel.
Nicole Krawcke
Nicole Krawcke
June 13, 2023

A few weeks back I was having a conversation with a plumbing and HVAC contracting business owner. During the beginning of our discussion, he abruptly told me, “I just use ChatGPT to do your job.”


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Nexstar-Call-Handler-Award.gif

Joan Robinson of My Plumber Plus honored with Call Handler Award for Customer Service Excellence

November 11, 2022

The Call Handler Award program recognizes outstanding call handlers in the CallSource Nexstar Cubeside Coaching program.  


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Power-Selling-Pros_Zac-Garside.gif

Power Selling Pros names Zac Garside CEO

August 1, 2022

As CEO of Power Selling Pros, Garside is looking to evolve services by making the voices of its clients and partners the driving force behind the company.


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How to lose customers

Dave Yates: How to lose customers

Ensure your team is staying up-to-date with the latest technologies.
Dave Yates
Dave Yates
July 8, 2022

Customers can be a fickle lot. You do your best for them, but they move on in spite of your fair pricing and Johnny-on-the-spot response times.


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inflationary economy

Matt Michel: 11 ways to deal with price complaints in an inflationary economy

Best practice tips for dealing with customer objections.
Matt Michel
Matt Michel
June 6, 2022
Take care of the simple things

Matt Michel: 16 simple steps to superior service

Take care of the simple things and the rest will follow.
Matt Michel
Matt Michel
April 6, 2022

Legendary football coach Vince Lombardi used to start off his training camps by holding up a football and stating, “Gentlemen, this is a football.” 


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Business is all about finding a balance.

Kenny Chapman: Is efficiency and customer service killing profits?

Business is all about finding a balance.
Kenny Chapman
Kenny Chapman
April 4, 2022

We’ve all been taught that the most important things we can do in business are taking the best possible care of our customers and running the business operations as efficiently as possible, right? 


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Power-Selling-Pros1.gif

Power Selling Pros launches YouTube, Facebook show to help contractors improve customer service

March 16, 2022

During the show, Power Selling Pros Head of Marketing Zac Garside listens to customer service calls and discusses how the CSR could have improved the experience.


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More Articles Tagged with 'customer service'
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