Well, it finally happened. Michigan weather heated up, and my AC sputtered and died a sad death. 

It’s a good price and they’ll assemble it for us,” The Lovely Marianne looked up from her iPad and nodded. “This is a good deal. 

Honesty is such a lonely word (from the song, “Honesty” by Billy Joel). It never ceases to amaze me when folks we deal with are not honest.

Contrary to popular belief, the customer is not always right. However, right or wrong, the customer is always the customer.

Your marketing budget should include customer-retention programs.

Your job is to solve your customers’ problems.

Pilot-plumber Greg Hunsicker goes above and beyond for a family in need.

Small gestures can have a big impact.

In my live and online coaching schools, I always talk about creating “The Ultimate Client Experience.”