Items Tagged with 'customer service'

How much revenue disappears when no one answers the phone? Missed calls, especially before opening, after hours and on weekends, can mean more than a lost order. See how contractors and distributors can measure the gap, improve answer rates and turn more calls into long-term customer relationships.

A frozen pipe at 9 p.m. doesn't wait for business hours, and neither does the homeowner calling about it.

In a business driven by efficiency and productivity, Cassie Pound believes the greatest competitive advantage is human connection. Learn how her people-first approach to leadership, hiring and customer service has built a culture of trust that extends far beyond the service call.

Problems do not go away in business. They are part of the process. But in a culture of ownership, problems become opportunities for leadership. Instead of frustration, you get solutions. Instead of finger pointing, you get growth.

For contractors, summer is the perfect opportunity to build trust and establish themselves as the experts homeowners can turn to when those projects become more complicated and they need professional support. Home service professionals who have already built credibility and visibility are far more likely to earn that business.

AI-powered receptionists are emerging as a tool that can help businesses improve responsiveness, streamline operations, and compete more effectively in an increasingly fast-paced market.