The Call Handler Award program recognizes outstanding call handlers in the CallSource Nexstar Cubeside Coaching program.  

As CEO of Power Selling Pros, Garside is looking to evolve services by making the voices of its clients and partners the driving force behind the company.

Customers can be a fickle lot. You do your best for them, but they move on in spite of your fair pricing and Johnny-on-the-spot response times.

Legendary football coach Vince Lombardi used to start off his training camps by holding up a football and stating, “Gentlemen, this is a football.” 

We’ve all been taught that the most important things we can do in business are taking the best possible care of our customers and running the business operations as efficiently as possible, right? 

During the show, Power Selling Pros Head of Marketing Zac Garside listens to customer service calls and discusses how the CSR could have improved the experience.

We often get consumer needs and wants confused. When water’s flowing where it should not, when the shower is cold, when the toilet does not flush, the need is obvious. Solving needs brings relief, but it does not bring loyalty. Addressing consumer wants is what leads a consumer to proclaim, “So and so is my plumber.”

T&S Brass and Bronze Works promoted Susan Albright, Nancy White and Maria Facchin in order to support ongoing growth and cement T&S’ leadership role around the globe.

We are a full service plumbing company. There are times when we have to gain access to the roof of million dollar homes.