Recently I found myself in Virginia immersed in a week of training for an incredible service company. This company has an unbelievable culture and still has some great opportunity for improvement. (Don’t we all?)
As I worked my way through the week inside this business, I learned more and more each day about its culture and technician beliefs, and its approach to customer service and sales. This inspired me to write a column to remind us all that training is the pivotal aspect of everything we do in the field.