Quality Service Contractors has a new tool for its members - the Service Fitness DVD Training Series. Featuring industry expert Kevin Dougherty, Service Fitness was developed with the plumbing and HVACR industry in mind. The program consists of a 42-module DVD series, which includes a participant manual, instructor’s manual, discussion questions, frequently asked questions along with sample scripts, conflict role-plays and sales role–plays.
Each training module is designed to last
between from 30 to 60 minutes, which includes the training DVD, discussion
questions and exercises. Topics include pricing vs. value, customer service,
profitability, communication and sales.